Automotive BDC Representative

The Automotive BDC Representative plays a crucial role in managing customer communications and appointment scheduling to support dealership sales goals. Utilizing the dealercenter CRM software along with lead management systems and automated dialers, this role focuses on maximizing customer engagement and streamlining the sales support process.

Responsibilities

• Manage customer communication efficiently via telephone and digital channels
• Schedule and confirm appointments to optimize dealership sales opportunities
• Utilize dealercenter CRM software for accurate customer data tracking
• Leverage lead management systems to follow up on prospective customers
• Use automated dialer tools to maximize call productivity

Preferred Qualifications

• Experience with Customer Relationship Management (CRM) systems
• Strong telephone communication skills
• Proficiency in lead management and follow-up
• Effective time management abilities
• Clear and effective communication skills

Pre-owed auto dealership.