Customer Care/ Office Asssistant

Now Hiring: Receptionist/Office Assistant

Are you someone who loves staying organized, helping people, and keeping things running smoothly—but also enjoys a fun, positive work environment?

Northern Arizona Massage & Wellness is looking for a Receptionist/Office Assistant who can be the welcoming face of our clinic while keeping the day-to-day operations flowing seamlessly. We’re a therapist-owned, therapist-centered business, which means we value teamwork, respect, and creating a workplace people actually enjoy being part of.

Our mission is simple: deliver exceptional care to our clients while building a supportive, efficient, and genuinely enjoyable place to work. To apply please send your resume and cover letter directly to northernarizonmassage at gmail. If you do not follow these instructions you will not be considered for the position. Thank you.

What You’ll Be Doing

• Welcoming clients with a friendly, professional attitude (first impressions matter here!)
• Checking clients in and out, offering refreshments, and helping them feel at ease
• Assisting new clients with intake forms and getting them set up in our system
• Scheduling appointments in person and over the phone (multitasking is key)
• Answering calls, texts, emails, and voicemails in a timely, professional manner
• Educating clients on services, memberships, and retail offerings
• Guiding clients on how to use wellness amenities (cold plunge, infrared sauna, float pod, etc.)
• Processing payments, handling cash, and setting up memberships
• Creating and maintaining accurate client profiles
• Keeping the space clean, organized, and welcoming at all times
• Managing laundry, restocking supplies, and supporting overall studio upkeep
• Opening and closing the center, including basic cash handling and security procedures
• Helping resolve client concerns with professionalism (and support from management when needed)

What We’re Looking For

• Strong communication and people skills—you genuinely enjoy helping others
• Organized, detail-oriented, and able to juggle multiple tasks at once
• Professional, reliable, and team-oriented
• Comfortable in a fast-paced environment
• Confident with phones, scheduling systems, and basic computer programs
• Someone who stays calm under pressure and keeps a positive attitude

Physical & Work Expectations

• Ability to sit or stand for extended periods (6+ hours)
• Ability to lift and carry up to 50 lbs
• Ability to stay focused on client needs throughout your shift
• Comfortable handling busy days and occasional challenging situations with professionalism

Why You’ll Love Working Here

• Paid time off
• Paid training
• Free monthly treatments
• Generous employee discounts

Full-time benefits include:

• Membership to Remedy Direct Primary Care
• Dental Care membership

Our Vibe

We’re serious about creating a high-quality experience—for both our clients and our team. We hold high standards for customer service, organization, and professionalism. But we also believe in supporting each other, keeping things positive, and making work a place you actually enjoy showing up to.

If you like being the person who keeps everything running, enjoys connecting with people, and wants to be part of a strong, supportive team—you may have just found your spot.

Proudly serving the Flagstaff community since 2010, we believe that advanced bodywork, mental clarity, and holistic wellness should be accessible, comfortable, and beneficial for every body. We combine attentive, expert physical care with supportive modern technology and mind-body practices to help you feel your best, relieve everyday tension, and manage stress. No matter where you are on your health journey, you are welcome here.