Financial Customercare Representative (Spanish Speaking)

Responsibilities: Must be able to speak, write and read Spanish & English

• Collects delinquent payments and secures customer payment commitments through phone and written communications, ensuring compliance with regulatory requirements; negotiates suitable payment arrangements for customers experiencing financial difficulties, resolves delinquent accounts effectively, and delivers exceptional customer service through professional communication and timely follow-up with both internal and external stakeholders.
• Conducts in-depth research when contact is unsuccessful by utilizing authorized resources and investigative methods, including reviewing customer records, contacting references on file, updating customer demographic information, and leveraging approved internet resources to obtain current contact details and locate customers and collateral.
• Maintains strict adherence to established compliance controls, strategies, and operational procedures when managing accounts and customer interactions; identifies and escalates potential risks or process gaps, while consistently monitoring and achieving key performance metrics including cure rates, roll rates, productivity, call quality, and adherence to support portfolio performance and operational objectives.
• Offer feedback and recommendations on processes currently in place and training reference materials.

Required skills:

• Language skills (Bilingual in English and Spanish with fluency in reading, writing, and speaking required)
• PC skills
• Problem solving skills
• Customer service focused

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b