Customer Solutions Specialist - Now Hiring

Perfectly Imperfect NM is looking for a friendly, dependable, and organized Customer Solutions Specialist to join our team remotely.

This role is ideal for someone who genuinely enjoys helping people, communicating with customers, solving problems, and keeping things organized behind the scenes.

As a Customer Solutions Specialist, you will be one of the primary points of contact for our customers. You will help answer questions, follow up with customers and potential customers, coordinate requests, and make sure people receive a positive and professional experience from start to finish.

• Respond to customer questions through email, phone, text, and other communication channels
• Provide friendly and professional customer support
• Help customers understand available products, services, and options
• Follow up with customers and prospective customers
• Assist with scheduling, coordination, and customer requests
• Resolve basic customer concerns and know when to escalate an issue
• Maintain accurate customer information and notes
• Help keep customer communications organized and up to date
• Communicate with the team regarding customer needs and outstanding requests
• Assist with general administrative and customer-support tasks as needed
• Represent Perfectly Imperfect NM with professionalism, kindness, and a solutions-oriented attitude

The ideal candidate is:

• Friendly, personable, and comfortable communicating with different types of people
• Highly organized and dependable
• Comfortable working independently in a remote environment
• A strong written and verbal communicator
• Patient, professional, and calm when handling customer concerns
• Detail-oriented and able to manage multiple conversations or tasks
• Comfortable learning new software and online tools
• Proactive and willing to take initiative rather than waiting to be told what to do
• Able to maintain confidentiality and handle customer information responsibly

Experience

Previous experience in customer service, sales support, administrative work, hospitality, retail, scheduling, or a similar customer-facing role is preferred but not required.

We're more interested in finding someone who is reliable, personable, organized, and genuinely cares about helping people.

This is a remote position. The successful candidate must have a reliable internet connection, a quiet workspace, and the ability to communicate consistently with the team and customers during scheduled working hours.

Flexible scheduling may be available depending on business needs and candidate availability.

Candidates should be available during agreed-upon business hours and able to respond to customer inquiries in a timely manner.

If you are a friendly, organized, dependable person who enjoys helping others and solving problems, we'd love to hear from you.

Please submit your resume and a brief introduction telling us why you would be a good fit for the Customer Solutions Specialist position.

Perfectly Imperfect NM is an equal opportunity employer.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older
• Comfortable handling customer complaints
• Able to work from home
• At least high school diploma or equivalent or higher