Information Specialist

Member Services & Front Desk Coordinator

Location: Lakewood Ranch, FL

Pay Rate: $20.00 per hour

Employment Type: Temporary, with potential Temp-to-Perm opportunity for the right candidate

Position Overview

Ad-Vance Talent Solutions is seeking a friendly, professional, and highly organized Information Specialist to serve as a welcoming point of contact for visitors, businesses, and the community.

This position provides information and assistance to callers and visitors while supporting the daily administrative and member-service operations. The ideal candidate will be an excellent communicator who enjoys helping people, is comfortable interacting with businesses and community members, and can confidently provide accurate information in a professional and personable manner.

Primary Responsibilities

• Serve as a primary point of contact for visitors, members, and the general public.
• Answer and direct incoming telephone calls and respond to general inquiries.
• Greet visitors and provide a warm, professional first impression.
• Provide information about programs, events, memberships, services, and community resources.
• Assist members and prospective members with questions and requests.
• Maintain accurate information and records in databases and systems.
• Assist with event registrations, inquiries, and general event-related support.
• Process and distribute information, correspondence, forms, and other materials.
• Provide administrative support to staff as needed.
• Assist with maintaining office materials, brochures, directories, and community information.
• Communicate with local businesses, organizations, and community partners in a professional and helpful manner.
• Perform general clerical and administrative duties to support operations.
• Perform other duties as assigned.

Qualifications & Skills

• Previous experience in customer service, reception, administration, or a similar role preferred.
• Excellent verbal and written communication skills.
• Friendly, professional, and personable demeanor.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to multitask and prioritize in a busy office environment.
• Comfortable working with computers, email, Microsoft Office, and database systems.
• Ability to learn new software and organizational systems quickly.
• Strong telephone etiquette and interpersonal skills.
• Ability to work independently while also functioning effectively as part of a team.
• Professional appearance and conduct.
• Knowledge of the Manatee County and Lakewood Ranch business community is a plus.

Ideal Candidate

The ideal candidate is someone who genuinely enjoys helping people and takes pride in being a knowledgeable and welcoming resource. Because this position interacts with Chamber members, businesses, community leaders, and the public, professionalism, positivity, and excellent customer service are essential.

This is an excellent opportunity for someone who enjoys a community-focused environment and wants to play a role in connecting local businesses and organizations.