Property Services Technician (Houseperson / Light Maintenance)

The Property Services Technician keeps The Buxton Hotel looking and working the way our guests expect — clean, cared for, and quietly running without a hitch. This is a blended role: part houseperson, part porter, part light maintenance. One day may be public space cleaning and linen runs; the next may be clearing a slow drain, swapping a PTAC filter, and mowing the front lawn before check-in.

We are looking for someone who takes personal ownership of the building and grounds, notices what others walk past, and fixes it before a guest ever has to mention it. This is a hands-on role with real autonomy and real visibility. It suits a self-starter who is handy, dependable, and genuinely enjoys taking care of a place and the people in it.

•     Clean and maintain the lobby, corridors, elevators, stairwells, public restrooms, fitness room, pool deck, meeting space, and back-of-house areas to Buxton and Best Western Signature Collection standards.

•     Vacuum, mop, dust, polish, and detail high-touch surfaces on a set daily rotation; complete deep-cleaning projects on a published schedule.

•     Maintain entry doors, glass, and exterior-facing surfaces so first impressions are consistently strong.

•     Monitor and restock public restroom and common area supplies throughout the shift.

•     Deliver and retrieve linen, terry, and supplies between laundry, storage, and guest floors; keep floor closets stocked and organized.

•     Remove trash, recycling, and cardboard from all areas of the property; maintain the trash enclosure in clean, compliant condition.

•     Respond to guest delivery requests — rollaways, cribs, extra linen, luggage assistance — promptly and courteously.

•     Set, reset, and break down meeting and event space, including tables, chairs, and A/V staging.

•     Assist the Housekeeping team with heavy lifting, mattress flips, furniture moves, and room-turn support during high-occupancy periods.

•     Support arrival and departure peaks with luggage handling and curbside presence as needed.

•     Mow, edge, trim, and maintain lawn and landscape areas on a regular cycle during the growing season.

•     Police the parking lot, sidewalks, patio, and perimeter daily for litter, debris, and drainage issues.

•     Maintain planters, seasonal beds, irrigation heads, and exterior lighting; report failures needing vendor attention.

•     Assist with snow and ice removal at entries, walkways, and ADA paths, including early or off-hour call-ins during winter events.

•     Pressure wash entries, patio, and hard surfaces on a seasonal schedule.

•     Clear clogged toilets, sinks, tubs, and floor drains; replace flappers, fill valves, aerators, supply lines, and toilet seats.

•     Replace light bulbs, ballasts, switch and outlet covers, and reset breakers and GFCIs.

•     Clean and replace PTAC filters and coils on a scheduled preventive maintenance cycle; troubleshoot basic no-heat and no-cool complaints.

•     Perform drywall patching, caulking, grout repair, touch-up painting, and tile and baseboard repairs.

•     Repair and adjust door hardware, closers, locks, hinges, and guest room door locks and key readers.

•     Repair or tighten guest room and public area furniture, fixtures, casegoods, and shower rods.

•     Troubleshoot guest room televisions, remotes, and in-room connectivity at a first-response level.

•     Complete assigned preventive maintenance room checks and log all work performed.

•     Diagnose the scope of larger issues quickly and escalate to the General Manager with a clear description, photos, and a recommendation.

•     Complete routine life safety walks: fire extinguishers, exit signage, emergency lighting, egress paths, and stairwell clearance.

•     Maintain accurate logs for preventive maintenance, pool and spa readings (if certified), and completed work orders.

•     Follow all OSHA, hazard communication, and lockout/tagout requirements; use required PPE and maintain SDS accessibility.

•     Store chemicals, tools, and equipment safely and securely; keep the shop and storage areas orderly.

•     Report safety hazards, guest injuries, and property damage immediately per hotel procedure.

•     Engage guests warmly and professionally in every encounter, in and around occupied space.

•     Enter guest rooms following established knock, announce, and privacy protocols.

•     Own guest-facing service recovery within the scope of the role: acknowledge, resolve, follow up, and communicate back to the front desk.

•     Live the Buxton "Xtra" — go beyond the ticket, and leave the space better than you found it.

This position is the property's primary in-house resource for routine cleaning, grounds care, and light maintenance. Outside vendors are engaged on an as-needed basis for overflow, seasonal surges, and specialized work. The following remain with licensed trades or contracted vendors and are coordinated, not self-performed, by this position:

•     Licensed electrical, plumbing, HVAC-R, and gas work beyond basic component replacement.

•     Roof, structural, elevator, fire suppression, and boiler service.

•     Major landscaping projects, large-scale snow events, and specialized pool service beyond routine testing and cleaning, which are dispatched to the property's on-call vendor.