Application Support Engineer

We are seeking an Application Support Analyst – SolidWorks to join our IT team and provide hands-on technical support for SolidWorks and other engineering applications. This role will be responsible for supporting engineering users, troubleshooting application-related issues, managing endpoint deployments and patches, and ensuring technical issues are properly documented and resolved.

The ideal candidate will have recent experience supporting SolidWorks in a production environment, along with experience in endpoint management, ticketing systems, VDI, and modern troubleshooting tools such as Microsoft Copilot.

What You'll Do

• Provide day-to-day technical support for SolidWorks, primarily supporting the current SolidWorks 2025 SP5 environment.
• Troubleshoot SolidWorks application errors, performance issues, installations, configurations, and user problems.
• Partner with engineering and IT teams to resolve application and CAD-related technical issues and minimize disruption to users.
• Use Microsoft Copilot and other AI-powered tools to research errors, troubleshoot issues, and identify potential solutions.
• Manage software deployments, patches, updates, and configurations through Microsoft Intune or similar endpoint-management platforms.
• Support VDI/virtual desktop environments, including application access, performance, configuration, and troubleshooting.
• Utilize ServiceNow or a similar ITSM/ticketing platform to track incidents and document troubleshooting steps and resolutions.
• Assist with application packaging, deployment, and software distribution as needed.
• Follow established processes for software updates, patching, deployments, and change management.
• Create and maintain technical documentation and knowledge articles to improve future issue resolution.
• Work collaboratively with engineering, infrastructure, security, and other IT teams.

Must-Have Qualifications

• Recent, hands-on experience supporting SolidWorks, preferably within the past two years.
• Strong experience troubleshooting SolidWorks in an enterprise or engineering environment.
• Experience with SolidWorks 2025, ideally SP5, is highly preferred.
• Experience with Microsoft Intune or a comparable endpoint management/software deployment platform.
• Experience supporting VDI environments.
• Experience with ServiceNow or another ITSM/ticketing system.
• Strong troubleshooting and problem-solving skills.
• Ability to clearly document technical issues, troubleshooting steps, and resolutions.
• Comfortable using AI tools such as Microsoft Copilot to research and troubleshoot technical problems.
• Strong customer service and communication skills with the ability to work directly with engineering and technical users.

Nice-to-Have Qualifications

• Experience supporting other CAD applications or engineering software.
• Experience with application packaging and software distribution.
• Experience with Microsoft 365 and Windows endpoint administration.
• Experience supporting virtual applications or desktops in an engineering environment.
• Knowledge of enterprise patch management and change-control processes.