Customer Service Representative

We are looking for a Customer Service Representative to support distributor accounts by assisting customers with fabric-related orders and delivering responsive service throughout the order process. This contract opportunity is based in Greenville, South Carolina, and is ideal for someone who enjoys a fast-paced environment, communicates clearly, and stays organized while managing multiple tasks. The right candidate will be comfortable handling customer questions, entering order details accurately, and stepping into a variety of support duties as business needs change.

Responsibilities:
• Assist distributor customers by answering questions about fabric products, order status, and related service needs through inbound and outbound communication.
• Enter customer orders with a high level of accuracy, confirming quantities, specifications, and other important details before submission.
• Provide flexible support across customer service activities, stepping in where needed to keep daily operations running smoothly.
• Use strong numerical skills to review order information, verify calculations, and reduce errors in processing.
• Manage multiple customer requests at once while maintaining timely follow-up and dependable service.
• Handle phone-based interactions professionally, resolving issues efficiently and escalating concerns when appropriate.
• Maintain organized records of customer conversations, order updates, and service actions to support continuity and accuracy.• Previous experience in customer service, call center support, or a similar customer-facing role.
• Background in order entry and processing customer orders with close attention to detail.
• Ability to work confidently with numbers, including memorizing product-related details and performing basic calculations accurately.
• Strong time management skills with the ability to prioritize tasks in a busy environment.
• Clear verbal and written communication skills for speaking with customers and internal teams.
• Experience handling inbound calls; outbound customer communication experience is also preferred.
• Comfortable adapting to changing priorities and supporting different tasks as needed during the workday.