Restaurant manager

We are looking for a restaurant manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• 3 years work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Benefits:
• Employee Discount
• Flexible schedule
• Paid training

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 2+ years of experience in the food & restaurant industry
• 20 years or older
• At least high school diploma or equivalent or higher
• Food Service license/certification: ServSafe Manager Certification
• Valid driver's license
• Restaurant back of house skills: dishwashing
• Restaurant back of house skills: grill station
• Restaurant back of house skills: fry station
• Restaurant back of house skills: general food prep
• Restaurant back of house skills: expediting
• Restaurant back of house skills: safe food handling
• Restaurant back of house skills: Seafood preparation
• Restaurant back of house skills: steak preparation
• Restaurant back of house skills: catering setup & prep
• Restaurant front of house skills: front counter
• Restaurant front of house skills: running food
• Restaurant front of house skills: hosting
• Restaurant front of house skills: bussing tables
• Restaurant front of house skills: serving in fast casual
• Restaurant front of house skills: catering service
• Restaurant front of house skills: point of sale (POS) operation
• Management skills: supervising employees
• Management skills: reporting infractions
• Management skills: writing schedules
• Management skills: resolving customer complaints
• Management skills: managing employee conflicts
• Math skills: counting cash drawer
• Math skills: tracking inventory usage
• Math skills: calculating sales totals
• Math skills: calculating percentages
• Able to work in an environment with fluctuating temperatures
• Able to work in an environment with high temperatures
• Able to work in an environment with low temperatures
• Comfortable handling customer complaints
• Able to stand for duration of shift
• Able to comfortably lift 50 lbs
• Available to work: on call
• Available to work: overnight
• Available to work: holidays
• Available to work: early morning
• Available to work: late at night
• Available to work: weekends
• Available to work: overtime
• Available to work: weekdays