Shift Lead- Pet Boarding Facility

At The Pet Station Country Club, we turn the traditional boarding stay into a true vacation experience for pets. Our Pet Care Team Members provide hands-on, individualized care to each guest — from playful pups to curious kitties — ensuring every stay meets the highest standards of safety, cleanliness, and comfort.

This is not a management-from-the-office position. Our Shift Leads work alongside their teams every day, setting the standard through their actions while providing coaching, support, and accountability. Shift Leads balance operational leadership with individualized, hands-on care to ensure every guest receives exceptional service while maintaining the highest standards of safety, cleanliness, and comfort. Success in this role comes from balancing pet care with the ability to coach teammates, communicate confidently, and make sound decisions under pressure.

This is a department that operates 365 days a year, therefore open availability Monday-Sunday from 6:00am-9:00pm including all holidays is required for consideration. Additionally, we are not able to accommodate fixed weekly schedules.

This is your opportunity to:

• Serve as the operational leader for real-time decision-making during your shift to support the team and pets in our care
• Delegate, coordinate, and ensure execution of the daily boarding schedule and department priorities
• Provide ongoing coaching and feedback to maintain exceptional safety, care, and service standards throughout each shift
• Ensure individualized care plans (feeding, medications, monitoring, enrichment) are completed accurately
• Assess and respond to emerging health concerns, partnering with pet parents and veterinary offices when necessary
• Maintain and enforce human-standard cleanliness across all areas

You’ll thrive as a member of our pack if you:

• Are self-motivated to uphold standards and align with the team’s mission to create meaningful experiences for our pets and their families
• Love working with dogs of all breeds, personalities, and care needs (even if you don’t have industry experience)
• Excel in a fast-paced, dynamic environment being on your feet continuously in a working-leadership position
• Enjoy a collaborative team environment based in compassion and dedication to service
• Prioritize being reliable, proactive, and taking initiative in problem solving
• Stay adaptable and engaged in an active setting that includes outdoor work year-round, caring for pets rain or shine
• Lead by example in professionalism, attendance, and adherence to company policy

You’ll love working here because we are:

• A Louisville-local owned and operated business that loves giving back to the community through The Pet Station Foundation
• Dedicated to upholding the philosophy of Servant Leadership
• Committed to the care and service of all team members and clients
• Two-Time Winners of Top Workplace Awards AND The Spirit Award
• 2024 Winner of the International Pet Boarding Association’s Top Large Boarding Facility

Required qualifications:

• Legally authorized to work in the United States
• 16 years or older
• Able to work in an environment with fluctuating temperatures
• Able to stand for duration of shift
• Available to work: weekends
• Available to work: weekdays
• Available to work: early morning
• Available to work: holidays
• Available to work: late at night