Patient Services Representative 2

[Department of Psychiatry and Behavioral Sciences]

The Patient Services Representative 2 (PSR 2) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned.
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs.

Apply By Date: September 4, 2026, at 11:59 PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position.

• High School / GED equivalent or related work experience
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)
• Typing skills sufficient to use a computer keyboard for timely and accurate input and production
• Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
• Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits
• Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
• Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
• Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
• Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies

Preferred Qualifications

• Prior medical setting and/or hospital experience
• Experience with medical insurance verification within a medical environment
• At least two (2) years of customer service and/or call center experience
• Experience performing appointment scheduling and patient registration

Key Responsibilities

• 50% - Coordination of Medical Office Services
• 50% - Additional Job Functions

Department Overview

The Department of Psychiatry and Behavioral Sciences is a recognized leader in psychiatry both regionally and nationally and has a significant impact in the Sacramento community and beyond.

POSITION INFORMATION

• Salary or Pay Range: $28.97 - $35.93
• Salary Frequency: Hourly
• Salary Grade: 265
• UC Job Title: MED OFC SVC CRD 2
• UC Job Code: 009213
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100% Full-time
• Shift (Work Schedule): Monday -Friday (08 hours)
• Location: Behavioral Health Center, Sacramento, CA
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility by visiting or or .

• High-quality and low-cost to choose from to fit your family's needs
• UC pays for and coverage for you and your family
• for eligible employees, including Pension and other Retirement Saving Plans
• Supplemental insurance offered including , , , , accident, critical illness and hospital indemnity
• , , and for eligible employees
• and Family Care discounts and resources
• to support thriving in all aspects of employees' lives
• On-site including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• and for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional, up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional, up to 3 Hours
• Bending/Stooping - Occasional, up to 3 Hours
• Squatting/Kneeling - Occasional, up to 3 Hours
• Twisting -Occasional, up to 3 Hours
• Reaching overhead - Occasional, up to 3 Hours
• Keyboard use/repetitive motion - Frequent, 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent, 3 to 6 Hours
• Complex problem solving/reasoning - Occasional, up to 3 Hours
• Ability to organize & prioritize - Frequent, 3 to 6 Hours
• Communication skills - Frequent, 3 to 6 Hours
• Numerical skills - Occasional, up to 3 Hours
• Constant Interaction - Frequent, 3 to 6 Hours
• Customer/Patient Contact - Frequent, 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent, 3 to 6 Hours

Work Environment

• UC Davis is a smoke- and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis-owned or leased property, indoors and outdoors, including parking lots and residential space.
• Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs of the practice.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position.

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance, and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)