Clerical Assistant 2 - Somerset County Assistance Office

THE POSITION

The Department of Human Services is seeking a Clerical Assistant 2 for the Somerset County Assistance Office, and this role allows you to be part of a busy team that keeps public services moving. You will engage with clients, assist staff, and complete key clerical work that ensures timely support for individuals in need. Every day provides new challenges that help build strong office skills. Step into a position where your efforts make a lasting impact on Somerset County residents.

DESCRIPTION OF WORK

This position supports daily office operations by processing applications, managing records, and assisting clients across multiple service areas. As a Clerical Assistant 2, you will perform the following duties:

• Application Processing: Register applications received by mail, walk in, drop off, or Compass and complete file clearance tasks
• Record Handling: Purge and combine reserve records, file closed cases, and prepare materials for shipment
• Client Reception: Greet visitors, assess their needs, call workers for appointments, and manage main phone console activity
• Mail Management: Distribute incoming mail, scan and attach required items, and upload postage to the mail machine as needed
• Card Services: Create and cut EBT cards, complete logs, obtain signatures, and support lost or stolen card processing
• Special Requests: Complete MIPAA requests and process CAOAA account checks in a timely manner

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Somerset, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Somerset County. If no eligible candidates who live within Somerset County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.