Cloud Engineer

The Senior Systems Engineer is responsible for supporting, maintaining, and improving enterprise IT infrastructure across on-premises and cloud environments. This role focuses on troubleshooting complex technical issues, ensuring system reliability, and supporting business-critical applications and services.

Key Responsibilities

• Troubleshoot and resolve infrastructure, application, and cloud-related issues.
• Monitor system performance and implement improvements to enhance stability and reliability.
• Maintain servers, applications, and system configurations.
• Perform system upgrades, patching, and configuration changes.
• Support hybrid cloud and on-premises environments.
• Collaborate with cross-functional IT teams to resolve technical issues.
• Document support activities and maintain accurate records.
• Participate in root cause analysis and continuous improvement initiatives.
• Communicate effectively with technical and non-technical stakeholders.
• Manage multiple priorities in a fast-paced environment.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology or a related field preferred.
• 5+ years of experience in systems administration, technical support, cloud operations, or a similar IT role.
• Strong troubleshooting skills across Windows systems, networking, and enterprise applications.
• Experience supporting Microsoft Azure environments.
• Working knowledge of Active Directory, Group Policy, Exchange, SQL Server, and virtualization.
• Understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
• Experience supporting hybrid (cloud and on-premises) environments.
• Familiarity with ticketing systems and service management processes.
• Relevant technical certifications are a plus.

Preferred Qualifications

• Experience in regulated industries.
• Knowledge of cybersecurity best practices and data privacy standards.
• Experience with Azure DevOps, Microsoft Power Platform, or AI productivity tools.

Working Conditions

• Primarily remote with occasional on-site work as needed.
• Standard business hours with flexibility based on operational needs.
• Requires prolonged computer use and the ability to manage multiple technical priorities.