Operations Manager (Service-Based Business - Pest & Wildlife)

About the Role

Tailor Made Pest & Wildlife is hiring a hands-on Operations Manager to take full ownership of day-to-day operations.

This is not a sit-back leadership role — this is a roll-up-your-sleeves, drive-results position where you will manage people, enforce standards, and improve performance across the entire business.

You will be expected to take ownership and drive outcomes immediately.

Who This IS For

We are looking for a true operator, not an administrator.

This role is for someone who:

• Has personally run operations in a service-based business
• Has managed field teams (technicians, crews, or drivers)
• Is comfortable holding people accountable and making tough decisions
• Can build systems AND enforce them
• Thinks in numbers, KPIs, and results — not just tasks

You take ownership. You don’t wait to be told what to do.

Who This Is NOT For

This is NOT a support or administrative role.

If your background is primarily:

• Office administration
• HR
• Coordination without ownership
• Assisting leadership instead of leading

This is NOT the position for you.

✅ Minimum Experience Requirements

• 3–5+ years in an Operations Manager, Service Manager, or similar leadership role
• Experience in a service-based industry (pest control, HVAC, plumbing, lawn care, etc.)
• Proven experience managing 5+ field employees or technicians
• Direct responsibility for day-to-day operations (not just support)
• Experience with scheduling, dispatch, or route-based service teams

Candidates without direct operations ownership experience will not be considered

Compensation & Benefits

Base Salary: $70,000

Monthly Performance Bonus (Up to $3,000/month)
Based on:

• Accounts receivable (AR control)
• Production efficiency (revenue per tech / jobs per day)
• Job completion rate
• Customer retention and service quality
• Close rate improvement (from ~40% baseline)
• Recurring revenue growth

Quarterly Bonus ($2,000 – $5,000)
Based on:

• Hitting or exceeding revenue targets
• Maintaining strong operational KPIs

Total Compensation Potential: $90,000 – $110,000+

✅ Additional Benefits

• Paid time off
• Simple IRA retirement plan
• Supplemental health benefits
• Paid training
• Clear path for increased compensation and leadership growth

What You Will OwnTeam Management

• Lead technicians and office staff
• Hold team accountable to performance standards
• Conduct ride-alongs, coaching, and performance reviews
• Address underperformance quickly

Operations & Scheduling

• Oversee scheduling, routing, and dispatch efficiency
• Ensure jobs are completed on time and at high quality
• Eliminate inefficiencies and missed appointments

Performance & KPIs

You will track, manage, and improve:

• Revenue per technician
• Jobs per day