Technical Support Specialist
| Verified Pay check_circle | Provided by the employer$20 - $24 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | 600 18th St. N Birmingham, Alabama open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$13.35
$17.88
$22.00
$26.98
About this job
Job Description
Job Title :Technical Support Specialist (Energy Management Systems)
Location: Birmingham, Alabama
Duration :12+ Months
Pay range: $20-$24/Hr on W2
Summary of Position Duties
This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.
Education& Experience Requirements
Formal education in Computer Science or related IT field or equivalent experience is required.
Job Description.
3-5 Years Provide a single point of contact call center that manages inbound OT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete.
Field inbound contacts via phone, email, etc., that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT/OT capacity.
Knowledge, Skills & Abilities
Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
• Ability to apply excellent customer service skills
• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
• Ability to follow and properly apply both Change Management processes and knowledge-based procedures
• Working knowledge of Windows based operating systems preferred
• Working knowledge of AIX or other UNIX based operating systems preferred
• Working knowledge of distributed computer networks is a plus.
• Ability to build and maintain relationships with key customers
• Ability to work nights, weekends, and holidays as a part of rotating shift
• Critical thinking/Problem solving abilities
LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals
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