ECommerce Customer Service Rep
•Today
| Verified Pay check_circle | Provided by the employer$23 - $25 per hour |
|---|---|
| Hours | Full-time |
| Location | Santa Ana, California |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $5.53 per hour more than the average pay for similar jobs in your area.
$15.33
$18.47
$24.00
$28.38
About this job
Job Description
Job Description
Unikoo Glass & Hardware is a growing supplier of shower doors, glass, hardware, LED mirrors, and related products serving customers across multiple sales channels. We support contractors, glass shops, distributors, homeowners, and online retail customers through our direct website and major e-commerce platforms.
We are looking for someone who is:
We are looking for someone who is:
- Reliable and punctual.
- Professional with customers and coworkers.
- Organized and accurate.
- Comfortable handling multiple platforms and customer issues at the same time.
- Willing to learn Unikoo’s products, systems, and internal processes.
- Able to communicate clearly and follow through until the issue is resolved.
Job Summary
We are looking for a detail-oriented and dependable E-commerce Customer Service Representative to support our online sales channels, including Amazon, Home Depot, Wayfair, Shopify, and our direct website. This role is ideal for someone who is organized, responsive, professional, and comfortable working in a fast-paced environment.
The E-commerce Customer Service Representative will be responsible for supporting customers, orders, and issue resolution across Unikoo’s online sales channels.
The E-commerce Customer Service Representative will be responsible for supporting customers, orders, and issue resolution across Unikoo’s online sales channels.
Responsibilities
- Respond to customer inquiries through email, phone, platform messaging, and website communication channels.
- Process returns, exchanges, replacements, refunds, and order adjustments according to company policies.
- Monitor order flow, shipping status, tracking updates, delivery issues, and shipping exceptions.
- Coordinate with warehouse, operations, sales, and logistics teams to resolve customer concerns.
- Handle Amazon, Home Depot, Wayfair, Shopify, and website cases, tickets, disputes, and escalations.
- Communicate with customers in a professional, timely, and solutions-focused manner.
- Maintain accurate customer, order, return, and case records.
- Follow internal SOPs for customer communication, returns, replacements, claims, and escalations.
- Support product listing updates, product information accuracy, and basic troubleshooting.
- Assist with damaged product claims, missing parts, delivery delays, and replacement requests.
- Help identify recurring customer issues and communicate trends to management.
- Maintain a high level of responsiveness, accuracy, and customer satisfaction.
Qualifications
- 1–2 years of e-commerce, customer service, order support, or related experience preferred.
- Experience working with e-commerce platforms or online marketplace orders.
- Familiarity with Amazon Seller Central, Home Depot, Wayfair Partner Home, Shopify, or similar platforms is a plus.
- Strong written and verbal communication skills.
- Strong problem-solving skills with the ability to stay calm and professional during escalations.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Detail-oriented with strong follow-through.
- Comfortable using computers, order management systems, email, spreadsheets, and customer service platforms.
- Dependable, responsive, and able to work well with internal teams.
- Bilingual preferred: English/Spanish and/or Mandarin.
Preferred Skills
- Experience handling returns, refunds, replacements, shipping claims, and customer escalations.
- Knowledge of online marketplace policies and customer service expectations.
- Ability to read order details, product information, tracking updates, and customer case history.
- Experience supporting products that require parts, measurements, specifications, or technical explanation.
- Strong sense of urgency and ownership.
Companies hiring customer service representatives
in Santa Ana, CA
Nearby locations
Explore more customer service representative jobs
in Santa Ana, CA
Nearby Job Titles
Radiologic Technologist Jobs Retail Salesperson Jobs Personal Care Aide Jobs Nursing Assistant Jobs Fast Food Preparation Worker JobsNearby Locations
Irvine, CA Jobs Anaheim, CA Jobs Long Beach, CA Jobs Santa Ana, CA Jobs California JobsNearby Companies
Care.com Jobs U.S. Navy Jobs Intuit Jobs Free Cash by Almedia Jobs Patriot Conceptions JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1291551047 Posted: 2026-08-29 Job Title: Ecommerce Customer Service Representative
Your Privacy Choices