Software Support Specialist

A provider of document hardware and software solutions seeking Software Support Specialist. This candidate will possess strong communication skills, a proactive approach to problem-solving, and a solid understanding of operating systems, computer networking, and enterprise support tools. The specialist will be the first point of contact for customers regarding document management software.

Duties

• Deliver prompt and effective technical support to software users.
• Support desktop hardware maintenance, including installation, configuration, upgrades, and repairs.
• Proficient with databases (MS SQL, MySQL) and Microsoft web servers.
• Backup to in-field IT setup; installing systems and hands on maintenance.

Qualifications and Skills

• Bachelors in Computer Science, or equivalent experience
• Minimum of 2+ years of experience providing technical support for complex software systems.
• Knowledge of MS Windows client and server operating systems.
• Good knowledge of Windows print server management.
• T-SQL knowledge would be a plus.
• Demonstrated ability in technical troubleshooting support for software applications or hardware problems.