Customer Coordinator

The Customer Coordinator plays a vital role in supporting a small team within the nutraceutical industry by managing customer communications and ensuring smooth order processing. This role involves direct interaction with customers via phone, in-person, email, and online chat, requiring strong interpersonal skills and attention to detail. The Customer Coordinator utilizes general office and specific CRM software to provide timely support and resolve issues efficiently.

Responsibilities

• Communicate effectively with customers via phone, in-person, email, and online chat
• Process and track customer orders accurately and timely
• Resolve customer issues to ensure satisfaction and retention
• Enter and maintain accurate customer and order data using CRM and office software
• Provide ongoing customer support by responding to inquiries and requests
• Generate reports related to order status and customer interactions

Preferred Qualifications

• 1+ years experience in customer service
• High school diploma or equivalent
• Proficiency with Microsoft Office and general office software
• Strong communication and interpersonal skills
• Effective problem-solving and time management abilities
• Ability to multitask and maintain attention to detail

With over 20 years of experience AnDek Staffing has created and maintained relationships by understanding our partners needs and continuously seeking ways to improve our services.