Patient Communications Center Specialist - MULTIPLE POSITIONS

The Patient Communication Specialist I (PCSI) is the first point of contact for the patients, the public, and other entities communicating with Mountain Park Health Center. The PCSI is responsible for answering contacts from inbound phone calls, text messages, and chat while documenting those contacts using various system applications.  

Essential Functions:

• Receives and processes multiple incoming contacts.
• Greets patients and directs them to appropriate person/department
• Schedules patient appointments to meet with their Primary Care Provider or care team in accordance with provider and/or department requirements.
• Cancel/reschedule appointments as requested by patients. Updates appointment schedules through computer systems.
• Ensure calls from outside Clinics/Doctor’s offices reach the correct department for call resolution.
• Responds to general questions and inquiries.
• Provides support to patients by connecting with the On-Call Providers as necessary.
• Conducts patient outreach as needed
• Maintains regular and predictable attendance and adheres to daily schedule.
• Performs other duties as required. 

Position Qualifications

Minimum Qualifications:

•       6+ months of call center experience
•       High school diploma or general education degree (GED).

Preferred Qualifications:

•       Experience using Call Center software such as Customer Relationship Management (CRM) or Telephony systems.
•       Familiarity with performance metrics.
•       Experience in medical reception or healthcare.
•       Knowledge of medical terminology

As a member of the Mountain Park team, you will have the opportunity to help our community thrive by improving the health of those around you. You’ll work in a supportive environment where you and your coworkers make a difference daily. That’s because how we connect translates to the care we provide our patients. We value professional and personal goals, work/life balance, and family. We are committed to creating a positive work environment and providing our employees with the support and experience to grow and be successful.