Customer Sales Rental Agent

We're hiring Rental Agents to join our team at our busy Provo Airport, Provo/Orem, and American Fork locations. If you enjoy delivering exceptional guest experiences, building relationships, and working in a fast-paced environment, this is an excellent opportunity to grow your career with an industry leader.

As a Rental Agent, you'll provide outstanding customer service while helping travelers find the right rental vehicle and recommending products and services that enhance their experience. You'll also help prepare vehicles for their next rental, making attention to detail and teamwork essential to your success.

What We Offer

• Competitive base salary with performance-based incentives
• Health, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k) with company match
• Career growth opportunities
• A high-energy, team-oriented work environment
• The opportunity to build valuable sales, hospitality, and customer service skills

Key Responsibilities

• Welcome customers, answer questions, and guide them through the rental process from start to finish
• Promote vehicle upgrades, protection products, and additional services that enhance the customer experience
• Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements
• Resolve customer questions, concerns, and issues professionally and efficiently
• Inspect vehicles before and after each rental, document existing damage, and ensure vehicles are clean and rental-ready
• Educate customers on vehicle options, features, and pricing
• Maintain the cleanliness and organization of the rental counter and surrounding work area
• Keep accurate records of transactions, inventory, and customer interactions
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Family owned and operated for over 45 years, we are the largest car rental franchise in the United States. We combine the strength of a globally recognized brand with the advantages of an entrepreneurial company. We believe every employee plays an essential role in our success. With a collaborative culture and minimal layers of management, you'll have the opportunity to make an impact while working alongside one of the most experienced and confident teams in the industry.

Requirements

• High school diploma or equivalent required
• Must work weekends
• Ability to work independently with minimal supervision
• Excellent communication and interpersonal skills
• Ability to remain calm and efficient in stressful situations
• Valid driver's license with a good driving record (no more than two incidents/accidents within the last three years). Applicants under age 21 must have a clean driving record.
• Must be at least 18 years old and legally authorized to work in the United States
• Previous experience in sales, customer service, retail, hospitality, or the car rental industry is preferred
• Employment is contingent upon successfully passing a background check and drug screen

For more than 45 years, our family-owned and operated company has built its business around people, service, and strong local teams. As part of the Budget Avis Car and Truck Rental network, we combine the resources and recognition of a national brand with the flexibility and personal approach of a locally operated business.

We believe every employee plays an important role in our success. If you're looking for an opportunity where you can build valuable customer service and sales skills while growing with a team, we'd like to hear from you.