Service Dispatcher

• Coordinate and schedule daily service calls for HVAC/R field technicians
• Dispatch technicians based on service needs, location, and availability
• Communicate directly with customers regarding service calls, scheduling, and updates
• Enter and update service information accurately within the company’s service management system
• Maintain accurate technician schedules and service records
• Update and review timesheets for weekly payroll
• Communicate effectively with field service technicians, office staff, and management
• Assist with changes to the daily schedule and help resolve scheduling conflicts
• Maintain organized and accurate records
• Perform additional administrative and dispatching duties as needed

• Previous service dispatching experience is required
• HVAC, refrigeration, mechanical service, or similar industry experience is strongly preferred
• Strong computer and data-entry skills
• Excellent organizational and time-management abilities
• Strong verbal and written communication skills
• Professional and tactful when communicating with customers by phone
• Ability to work effectively with field technicians and office personnel
• Comfortable working in a fast-paced environment and managing multiple priorities
• Reliable, punctual, and detail-oriented

We are HW Staffing, and our mission is to “Connect Great People with Great Companies.” Collectively, we are revolutionizing how staffing services support the employee and client. HW Staffing jobs encompass meaningful work, a sense of purpose with career development, and a welcoming community. Our jobs inspire and reward independence. Our organizational culture of teamwork and inclusivity supports our spirit and commitment to helping people. Together we can help people find meaningful work - we’re just getting started #wearehwstaffing