Systems Administrator Associate

Systems Administrator Associate

Center for Excellence in Teaching, Learning and Online Education (CETLOE)

Georgia State University

Georgia State University is looking for a skilled Learning System Administrator, Associate.

The Learning System Administrator, Associate, supports the applications that make up the University's teaching and learning environment. As an associate, the Learning System Administrator is responsible for direct student and instructor support of digital learning tools. The associate conducts system testing and may assist with new tool implementations and system upgrades and helps create resources that support the use of learning systems

WHAT MAKES CETLOE A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunity and mentorship

• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Manage daily operations of learning systems.

• Ensure learning systems are functioning and available to customers.

• Advise management on policies and procedures for the use of learning systems.

• Use organizationally supported productivity tools to facilitate triage, tracking, management, reporting, and resolution of issues (i.e. Incident Management)

• Analyzes system issues. Makes recommendation on resolutions

• Follow established change management policies and practices.

• Ensure systems testing and user acceptance testing is completed.

• Communicate changes to learning systems to appropriate management.

• Create system documentation.

• Assist various other teams with development of end user resources

• Deliver system trainings

• Provide support for projects such as new system implementations, integrations, and upgrades.

• Advise management on the creation of project plans

• Serve as a resource on projects.

• Provide project status updates to management.

• Create draft communication plans

• Respond in a timely and professional manner to requests for information.

• Advise the Assistant Director, Digital Learning Environments, on trends and research related to new learning technologies.

• Engage with the higher education community and business partners.

• Research and recommend new technologies and strategies.

• Attend and present at professional conferences, webinars, and workshops.

• Plan and engage with the larger Center for Excellence in Teaching, Learning, and Online Education on research and grant opportunities.

• Read professional books, articles, newsfeeds, and blogs.

• Share new findings and insights with colleagues and stakeholders.