Night Manager

Description

The Pfister Hotel is seeking a dynamic Night Manager to oversee overnight operations and provide exceptional guest experiences. You will manage hotel operations, address guest concerns, and ensure a safe, seamless, and memorable experience for both guests and team members.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What you will be doing

* Take charge of hotel operations during evening and overnight shifts, serving as the Manager on Duty and ensuring a seamless guest experience.

* Create memorable guest experiences by resolving concerns quickly, professionally, and with a hospitality-first mindset.

* Lead with confidence during emergencies and unexpected situations, making sound decisions that protect guests, team members, and hotel assets.

* Navigate complex guest and team member situations with professionalism, diplomacy, and strong problem-solving skills.

* Champion hotel quality standards through nightly inspections of guest rooms and public areas, ensuring a safe, clean, and welcoming environment.

Position Requirements

* Previous hotel experience required; supervisory or leadership experience preferred.

* Strong customer service skills with the ability to professionally resolve guest concerns and create positive experiences.

* Excellent communication skills, both verbal and written.

* Proven problem-solving and conflict resolution abilities in a fast-paced environment.

* Ability to lead and motivate a team, while maintaining professionalism and accountability.

* Strong multitasking and organizational skills with the ability to prioritize competing demands.

* Comfort using hotel technology, computers, and communication systems.

What's in it for you

* Health Insurance eligible after 30 days of employment, with company-paid Life Insurance

* Competitive Pay, Early Wage Access, and Paid Time Off

* Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, and 401(k) employer match

* Access to Employee Assistance Programs

* Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.

* Complimentary, well-balanced meal every shift.

* Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

Job Type: Salary, Exempt

Pay Rate: $60,000-$68,000 based on experience

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.