Service Desk Personnel

Service Desk Personnel
Nashville, TN 37243 (MUST be locals to TN)
Positions: 2

We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently.
Key Requirements:

• Ability to handle up to 30 calls per day
• Strong customer service and communication skills
• Must be able to lift at least 50 lbs
• Prior IT Call Center experience preferred

Technical Skills:


Printer Administration & Troubleshooting

• Server print queues and local queues

Active Directory Management

• Navigate different OUs
• User attribute lookup
• Password reset and account unlock

iOS Support & Deployment

• Setup of iPhones/iPads
• iTunes account reset
• Network settings reset
• Backup and restore

Video Conferencing Tools

• Cisco WebEx
• Microsoft Teams
• Cisco Presence solutions

Network Troubleshooting

• Internal vs external connectivity
• VPN
• LTE
• WiFi

Application Support

• Account permissions
• Compatibility issues
• Browser vs installed applications

Remote Support Tools

• MSRA
• RDP
• Microsoft Teams
• WebEx

Hardware Deployment
ServiceNow

• Ticket management
• Ticket assignment