NEW Customer Service Specialist

We’re seeking a professional Customer Service Specialist to support our customers via phone, email, and chat. You will act as a point of contact to handle inquiries, resolve product or service issues, and provide a positive brand experience.

Key Responsibilities:

• Respond to customer inquiries across multiple channels (phone, email, live chat)
• Resolve product or service issues with empathy and professionalism
• Maintain accurate and complete customer records in the CRM system
• Collaborate with operations and technical teams to resolve escalated cases
• Recommend solutions, product upgrades, or alternatives as needed
• Support onboarding or training for new customers

Qualifications:

• High school diploma or GED; associate’s degree preferred
• 2+ years in a customer service or client-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Experience with CRM software (Salesforce, HubSpot, etc.)

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