Customer Services Representative
•Today
| Verified Pay check_circle | Provided by the employer$23.00-$25.00 per hour |
|---|---|
| Hours | Part-time |
| Location | Fairbanks, Alaska |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays about average compared to similar jobs in your area.
$17.41
$24.00
$35
About this job
Job Description
Job Description
Customer Services Representative
Employer: TDL Staffing
Location: Fairbanks, AK
Pay: $23.00-$25.00/hour DOE
Schedule: Full-Time or Part-Time Available | Monday-Friday
Benefits: Generous benefits package offered
Location: Fairbanks, AK
Pay: $23.00-$25.00/hour DOE
Schedule: Full-Time or Part-Time Available | Monday-Friday
Benefits: Generous benefits package offered
If you enjoy helping people, communicate with confidence, and naturally make others feel welcome, this role offers the opportunity to combine exceptional customer service with a variety of administrative and account support responsibilities.
As a Customer Service Representative, you'll serve as a primary point of contact for customers, assisting with billing inquiries, payment processing, account changes, and general customer support. This office-based position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing accurate, professional service.
Key Responsibilities
- Assist customers by phone and in person with billing inquiries, account concerns, service changes, and rate-related questions
- Process customer payments, including EFT, ACH, credit card, and other payment methods
- Reconcile daily payments with accounting and bank records
- Process and monitor property changeover accounts for existing services
- Generate customer communications using established templates and procedures
- Schedule and coordinate meter maintenance appointments
- Process daily cash management activities, including bank deposits, receipts, invoices, and work order billings
- Process NSF checks and resolve payment discrepancies
- Maintain organized filing systems and electronic customer records
- Learn and apply RCA-approved tariffs while maintaining compliance with company procedures
- Collaborate with team members and perform additional duties as assigned
Minimum Requirements
- Minimum of three years of customer service experience
- Strong computer skills, including Microsoft Office (Word, Excel, and Outlook)
- Ability to provide professional, friendly service while working in a high-volume office environment
- Strong organizational skills with excellent attention to detail and the ability to maintain confidential information
- Ability to manage multiple priorities, work independently, and collaborate effectively with others
- Experience with cloud-based ERP software (Oracle preferred)
- Background screening is part of the hiring process
- Support a drug-free work environment
Ready to get started? Apply today!
Applicants never pay fees when applying with or working for TDL Staffing.
Begin your application online: APPLY NOW
Have questions? Call our office at (907) 455-8300
Begin your application online: APPLY NOW
Have questions? Call our office at (907) 455-8300
TDL Staffing is an Equal Opportunity Employer (EOE).
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