Desktop Analyst

ComResource is looking for a Desktop Analyst.

Responsibilities:

• Replaces and rebuilds hardware components as needed.
• Installs/removes/configures basic applications.
• Requires working knowledge of infrastructure technology.
• Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in a high-availability environment.
• Requires troubleshooting capabilities of the operating systems and OS modifications.
• May install and configure non-standard and legacy applications in accordance with Computer and Software Policy guidelines.
• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
• Work will be centered around hardware and application deployment for a new distribution warehouse but may include support of other facilities.
• Periodic travel to within Indianapolis and northern suburbs to support business initiatives is required.

Essentials:

• Two-year degree in related field or equivalent experience preferred
• Experience supporting multi-platform environments including the following: Windows10, Windows 11, Citrix Environment, Microsoft W365, AWS desktop, Android, SOTI preferred
• Good understanding of the following: Basic network understanding, Ethernet, wireless, and TCP/IP protocol.
• Requires detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
• Requires working knowledge of computer hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies.
• Requires working knowledge of configuration and troubleshooting of warehouse technologies such as Zebra printers, wearable/handheld terminals, and scanners.
• Has worked on projects of moderate scope and complexity.
• Identifies possible solutions to a variety of technical problems and takes action to resolve.
• Applies judgment within defined parameters.

Req ID: AM486006826