Home Care Scheduler (some Caregiving Experience Preferred), Tewksbury MA (full time or part time)

Benefits:

• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

About the Role

BrightStar Care is seeking a Home Care Scheduler to support our growing home care operations. This role is ideal for someone with caregiving or home care experience who enjoys coordinating care, supporting caregivers, and being a reliable point of contact for clients and families. You will play a critical role in ensuring seamless care delivery by managing schedules, handling call-outs, supporting client intake, and assisting with in-person orientations.

Key Responsibilities

• Caregiver Scheduling & Coverage
  •  Schedule caregivers to meet client care needs efficiently 
  •  Manage last-minute call-outs, shift changes, and emergency coverage 
  •  Ensure proper staffing levels and continuity of care 
• Client Intake & Communication
  •  Answer incoming calls from clients, families, and caregivers 
  •  Assist with new client intake, gather information, and coordinate start of care 
  •  Serve as a point of contact for day-to-day client and caregiver communication 
• Operations & Orientation Support
  •  Assist with in-person caregiver orientations, including check-ins and paperwork coordination 
  •  Support onboarding and scheduling for newly hired caregivers 
  •  Maintain accurate documentation in scheduling and client management systems 
• Care Coordination
  •  Collaborate with the Director of Nursing and management team to support care plans 
  •  Help ensure smooth transitions from hospital or rehab to home care services 
  •  Step in to assist with caregiving tasks when needed (preferred experience) 

Qualifications & Experience

•  Previous experience in home care scheduling, caregiving, or healthcare coordination preferred 
•  HHA, or some hands-on caregiving experience strongly preferred to cover call outs on need basis
• Driver's License, CPR certificate and TB test results are needed
•  Strong communication and customer service skills 
•  Comfortable handling a fast-paced environment and urgent staffing needs 
•  Organized, detail-oriented, and dependable 
•  Basic computer skills; experience with scheduling software is a plus 
•  Ability to multitask and problem-solve independently 

Skills & Attributes

•  Compassionate, patient, and professional demeanor 
•  Strong phone etiquette and interpersonal skills 
•  Proactive and solution-oriented mindset 
•  Team player willing to support operations as needed 
•  Ability to remain calm under pressure 

What We Offer

•  Flexible work schedule (2-3 days in office)
•  Paid training 
•  Supportive, team-oriented work environment 
•  Opportunity to grow within a respected home care organization 
•  Meaningful work that makes a difference in seniors’ lives