Senior Salesforce Adm-Dev

Location:
Onsite: Everett, MA

Position Overview
Client is seeking a Senior Salesforce Administrator/Developer to support enterprise Salesforce initiatives. The ideal candidate is a strategic Salesforce professional who understands business objectives and translates them into scalable, maintainable Salesforce solutions. This role requires strong administrative, development, integration, and stakeholder engagement experience, with a preference for configuration-based solutions over unnecessary customization.

Note: Candidate must have 4+ years of Salesforce OmniStudio experience.
Key Responsibilities

• Serve as the primary Salesforce System Administrator across Salesforce environments.
• Manage user accounts, roles, profiles, permissions, security settings, and access controls.
• Configure and maintain reports, dashboards, workflows, validation rules, approvals, and automation processes.
• Respond to user support requests, enhancement requests, and platform issues.
• Gather, analyze, and document business and functional requirements.
• Coordinate evaluation, prioritization, and delivery of Salesforce enhancement and development requests.
• Facilitate backlog grooming and requirements sessions.
• Act as liaison between business stakeholders and technical teams.
• Manage integrations between Salesforce and external enterprise applications.
• Review and improve vendor-developed Salesforce solutions and configurations.
• Perform system audits, health checks, and release readiness activities.
• Support platform upgrades, testing, deployment, and change management processes.
• Recommend scalable solution designs aligned with Salesforce best practices.
• Provide user guidance, documentation, and training support.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent experience.
• 7+ years of Salesforce Administration and Development experience.
• Experience serving as a Salesforce Administrator in an enterprise environment.
• Strong experience with: 
  • User Management
  • Security & Permissions
  • Reports & Dashboards
  • Workflow Rules
  • Process Automation
  • Salesforce Flow
• Experience gathering and documenting business requirements.
• Experience facilitating backlog grooming sessions.
• Experience supporting Salesforce integrations.
• Strong understanding of Salesforce platform architecture and best practices.
• Excellent analytical, problem-solving, and communication skills.

Mandatory Experience

• 4+ years of Salesforce OmniStudio experience, including: 
  • OmniScripts
  • FlexCards
  • DataRaptors
  • Integration Procedures
  • OmniStudio Designer
  • Digital Experiences

Preferred Qualifications

• Salesforce Administrator Certification.
• Salesforce Advanced Administrator Certification.
• Salesforce Platform App Builder Certification.
• Salesforce Platform Developer I Certification.
• Experience with Salesforce Experience Cloud.
• Experience supporting Education, Government, or Public Sector organizations.
• Agile/Scrum experience.
• Experience evaluating vendor-delivered Salesforce solutions.

Core Skills

• Salesforce Administration
• Salesforce Development
• Salesforce OmniStudio
• OmniScripts
• FlexCards
• DataRaptors
• Integration Procedures
• Salesforce Flow
• Apex
• Lightning Experience
• Experience Cloud
• Reports & Dashboards
• Security & Access Management
• Business Analysis
• Requirements Gathering
• Application Integrations
• User Support
• Agile Methodologies
• Release Management
• Stakeholder Management