Customer Service Representative - State Farm Agent Team Member

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been proudly serving our community since 2010, built on a foundation of trust, collaboration, and professional growth. With a team of three dedicated professionals, we foster an environment that values autonomy and encourages innovation—allowing each team member to take ownership of their role without micromanagement.
 
 We believe that a strong, supportive workplace leads to success, which is why we invest in our team’s well-being through monthly employer-paid lunches and quarterly team-building events, such as bowling nights or dinners. These opportunities help us stay connected beyond our daily responsibilities, strengthening our bond as a team.
 
 Our agent, a proud graduate of Marshall University and West Virginia University, is committed to cultivating a workplace where individuals feel empowered, appreciated, and excited to contribute. If you’re looking for a career in an agency that values trust, teamwork, and a positive culture, we’d love to meet you!

ROLE DESCRIPTION:
As a customer service representative with Rob Johnson State Farm, you will deliver outstanding support that strengthens the trust and satisfaction of our valued clients. Your attention to detail, empathy, and commitment to helping people will make you an excellent fit. In this role, you will focus on resolving customer inquiries, assisting with policy-related needs, coordinating with agency team members, and ensuring the community members you serve receive timely and accurate assistance.
We look forward to connecting with customer-focused and compassionate individuals who thrive in a service-oriented environment. There are opportunities for growth within the agency for dedicated and motivated team members.
RESPONSIBILITIES:

• Respond promptly to customer inquiries and provide clear policy information.
• Assist customers with updating and managing their insurance policies.
• Support customers through the claims process, including follow-up communications.
• Maintain accurate and organized records of all customer interactions.

QUALIFICATIONS:

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask effectively.
• Previous experience in customer service is preferred.