Customer Support Specialist

Overall Purpose

The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. The Customer Support Specialist also helps build and foster the relationship between the supplier, end customer, and TRIGO HT with high quality customer service, while maintaining the highest performance standards.

Reports To

Direct: Site Manager Indirect: Area Manager/ Director of Operations

Responsibilities

• Build, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics, inspection, and other services.
• Maintain the customer's account while preserving customer confidentially.
• Handle general inquiries, address complaints, provide solutions to resolve issues as they arise.
• Provide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.
• Maintain supplier customer inventory and records accurately.
• Systematically segregate, coordinate, and manage disposition non-shippable material.
• Create customer specific documents relating to unique projects and requirements.
• Build and send customer specific reports.
• Prepare and send Advance Ship Notices (ASN) and/or invoices to end customer, both manual and EDI.
• Conduct, investigate, and reconcile cycle counts and annual physical inventory.
• Monitor and communicate supplier inventory levels and supplier delivery performance indicators.
• Other duties and/or responsibilities as assigned

Job Skills & Competencies

• Energetic, friendly, and professional attitude
• Strong interpersonal skills; written, verbal, and in a group setting.
• Work well under stress and deadlines; understand how to prioritize and multitask.
• General understanding of warehousing methods and shipping procedures.
• Proficiency using computerized inventory control systems and Microsoft Office Suite
• Exceptional organizational skills and ability to discern which methods and systems to use per customer requirements.
• Proven record of job diligence and attendance
• Managerial or Supervisory experience preferred.

Knowledge, Skills, Abilities 

• Must be able to speak and read in English language
• Good communications skills
• Must be able to multi-task
• Ability to work in a fast-paced environment
• Ability to handle sensitive and confidential material
• Must have reliable transportation
• Proficiency with Warehouse Management Systems (WMS), inventory control software, and customer databases.
• Advanced Microsoft Office skills, particularly Excel for reporting, data analysis, and customer-specific reporting.
• Knowledge of shipping, receiving, logistics, ASN (Advance Ship Notice), EDI transactions, and supply chain processes.

• Global team spirit
  • Team player