Client Support Specialist- High-Volume Spay & Neuter Nonprofit Clinic

Overview:

Do you have a passion for animal welfare and enjoy helping people in a fast-paced environment? Our high-volume spay and neuter nonprofit clinic is seeking a dedicated and compassionate Client Support Specialist to assist our clients at the front desk and help us provide essential services to underserved communities.

About Us:
Located in the San Fernando Valley, we are a nonprofit organization committed to offering affordable veterinary services for low-income families. Joining our team is more than just a job. It’s an opportunity to be part of a mission driven organization that’s making a real difference for animals and their families.

Job Responsibilities:

• Greet clients at the front desk, assist with check-ins and check-outs, and ensure a smooth flow of traffic
• Handle phone calls, emails, and messages in a professional and friendly manner
• Process payments and handle billing inquiries
• Maintain and organize client records and medical histories using clinic software
• Provide clients with information on clinic services, procedures, and aftercare instructions
• Ensure that the front desk area is organized and welcoming for clients and their pets
• Address client concerns or issues with a compassionate and solution oriented approach
• Collaborate with the medical team to ensure smooth clinic operations
• Maintain confidentiality of client and patient information in accordance with clinic policies
• Assist with administrative tasks as needed to support clinic functions

Qualifications:

• At least 1 year of experience in a customer service or administrative role (veterinary experience is a must)
• Strong communication skills and a compassionate approach to interacting with clients
• Ability to multitask and work efficiently in a high-volume, fast-paced environment
• Strong attention to detail and organizational skills
• Basic proficiency in computer software (experience with veterinary software such as ClinicHQ or DaySmart (formerly Vetter) is a plus)
• Bilingual (Spanish) is a plus
• A genuine passion for animal welfare and helping underserved communities
• Team oriented and willing to assist with various tasks as needed

What We Offer:

• A fulfilling role within a mission driven nonprofit organization
• The opportunity to make a real impact on animals’ lives and support families in need
• Competitive pay and a comprehensive benefits package
• A supportive, collaborative work environment where every team member is valued

How to Apply:
Please submit your resume.

We look forward to welcoming someone who is as dedicated to our mission as we are!

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Veterinary: 1 year (Required)

Ability to Commute:

• Burbank, CA 91505 (Required)

Ability to Relocate:

• Burbank, CA 91505: Relocate before starting work (Required)

Work Location: In person