Customer Service Representative - $19/hr | Remote Potential

Urgently Hiring – Customer Service Representatives in Harrisburg, PA

$19.00/hour | Full-Time | Paid Training | Remote Potential

Abel Personnel is actively interviewing now for full-time Customer Service Representatives (CSRs) for upcoming training classes in Harrisburg, PA.

If you have strong customer service skills, enjoy helping people, and are looking for a stable, long-term opportunity with the potential to work from home, we want to hear from you.

This position begins onsite in Harrisburg, PA. Employees who demonstrate strong performance, reliability, and attendance may become eligible to transition to remote/work-from-home status.

Position Details

• Pay: $19.00 per hour
• Schedule: Full-time, Monday–Friday
• Initial Shift: 9:30 AM–6:00 PM
• Location: Harrisburg, PA – onsite to start
• Training: Paid training provided
• Remote Potential: Based on successful training, performance, and attendance
• Start Dates: Upcoming training classes – interviewing now

What You'll Do

As a Customer Service Representative, you will assist customers with account-related questions while working in a fast-paced, high-volume call center environment.

Your responsibilities will include:

• Handle a high volume of inbound customer calls
• Assist with account inquiries, billing, payments, and account updates
• Research customer concerns and provide accurate, professional resolutions
• Navigate multiple computer systems while speaking with customers
• Enter and update account information accurately in real time
• Document customer interactions and actions taken
• De-escalate frustrated callers while maintaining a professional and helpful approach
• Meet established productivity, quality, attendance, and accuracy standards

What We're Looking For

Successful candidates will bring a combination of customer service ability, reliability, professionalism, and strong computer skills.

Qualifications include:

• Minimum of 1 year of customer service experience
• Previous call center, contact center, customer support, account services, or high-volume phone experience strongly preferred
• Stable and consistent work history
• Strong verbal and written communication skills
• Professional and courteous telephone presence
• Comfortable handling back-to-back customer calls
• Strong computer skills and ability to navigate multiple systems
• Accurate data entry and typing skills
• Ability to remain calm and professional when assisting frustrated customers
• Dependable attendance and punctuality
• Ability to learn and follow established procedures

Remote Work Potential

This is not an immediate work-from-home position.

Customer Service Representatives begin onsite in Harrisburg, PA for training and initial employment. The opportunity to transition to remote work is based on successfully completing training and consistently meeting established performance, quality, productivity, and attendance expectations.

Candidates should be prepared and able to work onsite as required.

Benefits

Eligible employees may have access to:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid Time Off (PTO)
• Paid training
• Consistent full-time hours
• Potential transition to remote work
• Long-term employment opportunity

Ready to Get Started?

We are hiring now and actively interviewing for upcoming training classes.

If you're dependable, customer-focused, comfortable working in a fast-paced call center, and interested in building a stable career with the potential to work remotely, apply today.

Qualified candidates will be contacted regarding the next steps in the interview and onboarding process.

Don't wait for the next class to fill — submit your application today!

Abel Personnel is an Equal Opportunity Employer.

A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates.

Working with our staffing firm means you’ll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort.

We are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today!