Night Audit

Position Summary

At The Buxton, the Night Auditor is the steady presence behind the scenes — the calm energy that carries the hotel from one day into the next.
 This role blends overnight guest service with financial accuracy and operational focus. You are responsible for balancing the day’s transactions, preparing the property for tomorrow, and caring for guests who arrive late or need support through the night.
 While the world sleeps, you protect the promise of Where Xtra is Welcomed.

What It Means to Be “Xtra” in This Role

Heartfelt Hospitality

·       Welcome late arrivals with warmth and reassurance.

·       Offer calm, solution-focused support to overnight guest needs.

·       Create a sense of safety and comfort throughout the property.

Always Authentic

·       Communicate clearly and confidently, even during challenging situations.

·       Maintain professionalism while bringing genuine personality to guest interactions.

Go the Xtra Mile

·       Anticipate early departures and prepare folios accurately and efficiently.

·       Leave detailed, proactive notes to ensure seamless transition to the morning team.

Care for One Another

·       Support teammates by preparing reports, logs, and updates for the next shift.

·       Protect the integrity of operations through accuracy and accountability.

Key Responsibilities

Guest Experience

·       Manage late-night check-ins and early morning check-outs with efficiency and warmth.

·       Handle guest concerns with empathy and urgency, escalating when appropriate.

·       Maintain a visible, attentive presence in the lobby and common areas.

Financial & Audit Responsibilities

·       Complete nightly audit procedures in accordance with property and brand standards.

·       Balance daily transactions, post charges, and reconcile discrepancies.

·       Prepare daily revenue, occupancy, and financial reports for leadership review.

·       Ensure accuracy of guest folios and billing information.

Operational Excellence

·       Secure property entrances and monitor overall safety during overnight hours.

·       Communicate maintenance or security concerns promptly.

·       Prepare the front desk and lobby for a smooth morning shift transition.

What Success Looks Like

·       Audit processes are completed accurately and on time.

·       Guest billing discrepancies are minimized.

·       Morning leadership receives clear, organized reporting.

·       Overnight guests feel safe, supported, and cared for.

Qualifications

·       High school diploma or equivalent required; hospitality experience preferred.

·       Previous front desk or night audit experience strongly preferred.

·       Strong attention to detail and comfort working independently.

·       Basic accounting knowledge and familiarity with property management systems.

·       Ability to work overnight shifts, including weekends and holidays.