Senior 245D Designated Coordinator & Designated Manager

Senior 245D Designated Coordinator / Designated Manager

Northeastern Home Group LLC | Edina, MN | Full-Time

Northeastern Home Group LLC is seeking an experienced, dependable, highly organized 245D Designated Coordinator / Designated Manager to lead client intake, service planning, client documentation, ongoing reviews, and coordination between clients, case managers, support teams, and direct-support staff.

We are looking for an experienced 245D professional — not someone who is learning 245D for the first time.

The ideal candidate understands Minnesota Chapter 245D, person-centered planning, support plans, Support Plan Addendums, Individual Abuse Prevention Plans (IAPPs), applicable assessments, service outcomes, client-specific documentation, required reviews, case-manager communication, and the importance of completing every requirement accurately and on time.

This position requires someone who takes ownership, follows through, communicates well, works collaboratively, shows up consistently, and keeps client records organized and audit-ready.

What You Will Own

Client Intake & Service Initiation

• Respond promptly to new referrals.
• Review referral information and identify what is needed before services begin.
• Request applicable support plans, authorizations, assessments, and other necessary information from case managers/care coordinators.
• Communicate professionally with clients, legal representatives, case managers, and support-team members.
• Review support plans to understand authorized services, assessed needs, risks, preferences, outcomes, and service expectations.
• Identify missing, inconsistent, or incomplete information and follow through until it is resolved.
• Coordinate with staffing and leadership regarding new service starts.

245D Service Planning & Documentation

• Develop and maintain accurate, individualized, person-centered client documentation.
• Develop and update applicable Support Plan Addendums.
• Develop and update Individual Abuse Prevention Plans (IAPPs).
• Complete or coordinate applicable self-management, health/medical, safety, and other required assessments.
• Develop measurable person-centered service outcomes and supports.
• Ensure provider documentation accurately reflects the person's support plan, assessed needs, preferences, risks, authorized services, and actual service delivery.
• Update documents following meetings, reassessments, changes in needs, or changes to the person's support plan.
• Obtain and track required signatures and dates.

Deadlines, Reviews & Compliance

• Maintain a compliance calendar for assigned clients.
• Track applicable service-initiation deadlines.
• Coordinate required initial planning meetings and assessments.
• Track applicable 45/60-day requirements.
• Track semiannual/six-month reviews when required by the person's plan or applicable requirements.
• Track annual assessments and reviews.
• Schedule requirements before deadlines become urgent.
• Follow up on missing documents and signatures.
• Verify completion instead of simply marking tasks complete.
• Escalate overdue, missing, inconsistent, or high-risk items to leadership.

Case Manager & Support Team Relationships

• Build strong, professional relationships with case managers and care coordinators.
• Schedule, prepare for, and participate in client planning and review meetings.
• Provide appropriate updates regarding services, progress, outcomes, concerns, and changes.
• Respond promptly to case-manager requests.
• Document decisions and action items from meetings.
• Complete required revisions after meetings.
• Obtain signatures and distribute finalized information appropriately.
• Help make Northeastern Home Group a responsive and dependable provider for clients and their support teams.

Connecting the Plan to Direct Service Staff

• Translate client plans into clear service-delivery expectations.
• Work collaboratively with staffing leadership and direct-support teams.
• Communicate client-specific needs, outcomes, risks, preferences, and service instructions.
• Help identify client-specific staff training and competency needs.
• Provide instruction and assistance to staff implementing support plans and outcomes within the responsibilities of the position.
• Monitor whether services are being implemented consistently with the person's plan.
• Communicate changes promptly to appropriate team members.
• Identify service-delivery concerns and escalate them before they become larger compliance or quality problems.

Documentation Ownership

We expect this position to own the entire documentation cycle:

REVIEW → DEVELOP → MEET → UPDATE → OBTAIN SIGNATURES → UPLOAD/FILE → VERIFY → TRACK NEXT DEADLINE

A document is not considered complete simply because it was drafted.

The successful candidate follows through until applicable meetings, revisions, signatures, uploads, filing, communication, and follow-up requirements are completed.

Who We Want

We are looking for someone who:

• Has strong hands-on Minnesota 245D experience.
• Understands Designated Coordinator and/or Designated Manager responsibilities.
• Has experience with HCBS client intake and service initiation.
• Has personally developed Support Plan Addendums and person-centered service documentation.
• Understands IAPPs and applicable client assessments.
• Can read a support plan and translate it into accurate provider responsibilities and staff instructions.
• Understands service outcomes and progress monitoring.
• Has experience working directly with case managers/care coordinators.
• Understands applicable service-planning and review deadlines.
• Is extremely organized and detail-oriented.
• Is dependable, punctual, consistent, and accountable.
• Responds promptly to referrals, emails, and follow-up requests.
• Can manage multiple client deadlines simultaneously.
• Is strong with signatures, dates, document versions, electronic records, scanning, uploading, and filing.
• Works independently without needing constant reminders.
• Communicates clearly and professionally.
• Works well with different personalities and departments.
• Is a strong team player and emerging or experienced leader.
• Accepts feedback and continuously improves.
• Identifies problems early and takes action.
• Takes pride in maintaining audit-ready client records.

Preferred Experience

Strong preference will be given to candidates with previous experience as a:

• 245D Designated Coordinator
• 245D Designated Manager
• HCBS Program Coordinator
• HCBS Program Manager
• Client Services Manager/Coordinator
• 245D Compliance Coordinator
• Case Manager or Care Coordinator with strong provider-side 245D experience
• Human Services Supervisor or similar HCBS leadership professional

Qualifications

Candidates assigned Designated Coordinator and/or Designated Manager responsibilities must meet applicable Minnesota qualification requirements for the position.

Northeastern Home Group will verify education, experience, training, and other qualification documentation before assigning duties requiring those qualifications.

How Success Will Be Measured

Success includes:

• Timely and organized client intakes
• Required planning activities completed on time
• Accurate and individualized Support Plan Addendums and assessments
• Required reviews completed on time
• Annual requirements completed on time
• Required signatures obtained and tracked
• Complete and organized client records
• Timely document updates following meetings
• Strong case-manager communication
• Effective communication with staffing and direct-support teams
• Reduction of overdue and missing documentation
• Accurate implementation of client plans
• Client and case-manager satisfaction
• Audit-ready files
• Consistent follow-through and accountability

Our Standard

At Northeastern Home Group, compliance and quality are everyone's responsibility.

If something has a deadline, we track it.

If a meeting is required, we schedule it.

If a document needs to be developed or updated, we complete it accurately.

If a signature is required, we follow through until it is obtained.

If staff need information to provide services correctly, we communicate it.

If something is missing, we address it.

If there is a compliance, safety, rights, or service-delivery concern, we escalate it.

We are looking for an experienced 245D professional who takes ownership of the client process from intake through ongoing service delivery and who wants to be part of a collaborative, accountable, and growing organization.

Employment Type: Full-Time
Location: Edina, Minnesota