Customer Service Supervisor

• Answer every call, text and customer request professionally.
• Handle delivery issues, damages, missing pieces, exchanges, warranties and service requests.
• Keep customers updated 
• Coordinate with warehouse, delivery, sales and management to get issues resolved.
• Document every conversation, promise and resolution.
• Follow up until the issue is COMPLETELY CLOSED.
• De-escalate upset customers and find solutions before problems reach management.
• Hold the responsible department accountable and follow through.
• Maintain organization.

Galleria Furniture is a fast-growing furniture retailer built on competitive pricing, unique products, strong marketing and exceptional customer service. We are a high-energy, performance-driven company where ambitious people have the opportunity to earn, grow and advance.