Tax Credit Leasing Consultant

Tax Credit Leasing Consultant

Affordable Housing / LIHTC

Position Summary

The Tax Credit Leasing Consultant is responsible for leasing apartment homes within an affordable housing community while providing excellent customer service and ensuring compliance with applicable Low-Income Housing Tax Credit (LIHTC) requirements.

This position combines traditional apartment leasing and sales responsibilities with additional attention to income qualification, documentation, certifications, and affordable-housing compliance.

Key Responsibilities

• Greet prospective residents and provide professional, friendly customer service.
• Answer incoming calls, emails, and online leasing inquiries.
• Conduct apartment and community tours.
• Explain rental rates, availability, amenities, community policies, and qualification requirements.
• Assist prospective residents with completing rental applications and required documentation.
• Pre-screen applicants according to community and affordable-housing qualification guidelines.
• Collect and review income, employment, asset, and household documentation required for eligibility.
• Assist with third-party verifications and other required compliance documentation.
• Complete and maintain accurate applicant and resident files.
• Assist with initial certifications and annual recertifications as required.
• Maintain confidentiality when handling sensitive applicant and resident information.
• Follow up consistently with prospects and applicants regarding missing documentation and application status.
• Maintain accurate guest cards, traffic reports, and leasing activity.
• Assist with move-ins, renewals, resident relations, and other leasing-office responsibilities.
• Work closely with the Property Manager and compliance team to ensure files are complete and accurate.
• Follow Fair Housing laws, LIHTC program requirements, company policies, and property procedures.

Qualifications

• Previous apartment leasing experience preferred.
• Previous Tax Credit/LIHTC or affordable-housing experience strongly preferred.
• Understanding of income qualification, household eligibility, certifications, and compliance documentation preferred.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Professional, friendly, and customer-service focused.
• Ability to explain qualification requirements clearly and professionally to applicants.
• Comfortable collecting documentation and following up on incomplete files.
• Ability to multitask and meet deadlines in a fast-paced leasing office.
• Basic computer and property-management software experience.
• Dependable, punctual, and able to work independently as well as part of a team.

Ideal Candidate

The ideal Tax Credit Leasing Consultant is professional, personable, organized, detail-oriented, and compliance-minded. This individual understands that successful affordable-housing leasing requires both strong customer service and careful documentation.

They should be able to create a positive experience for prospective residents while ensuring applications and resident files are handled accurately and in accordance with property and LIHTC requirements.

Primary Goal: Successfully lease apartment homes to qualified applicants while maintaining accurate documentation, excellent customer service, and strong affordable-housing compliance.