Customer Care Specialist

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Customer Care Specialist II

Join a Team That Invests in Your Future

LHH Recruitment Solutions is hiring a Customer Care Specialist II for an exciting opportunity with a growing organization. If you're searching for more than a traditional call center role, this position offers a comprehensive training program that will equip you with the knowledge and tools needed to succeed while providing a path for long-term career growth.

As part of the customer support team, you'll assist rental car customers with questions related to toll road charges and traffic violations. This role is perfect for individuals who enjoy helping others, troubleshooting issues, and delivering excellent service in a fast-paced environment.

Key Responsibilities

• Respond to incoming customer inquiries by phone and email regarding toll-related charges and traffic citations.
• Review customer accounts and provide detailed information regarding balances, payments, and account activity.
• Deliver exceptional customer service while working to resolve issues accurately and efficiently.
• Utilize several computer applications simultaneously to access information and document interactions.
• Participate in training and development programs to gain expertise in company policies, services, and procedures.
• Consistently achieve established expectations for customer satisfaction, productivity, quality, attendance, and schedule adherence.

Required Qualifications

• High School Diploma or GED required.
• Prior experience in customer service, contact center, or call center environments.
• Strong verbal and written communication abilities.
• Excellent analytical, troubleshooting, and decision-making skills.
• Ability to work effectively in a high-volume, fast-moving setting.
• Positive, customer-first mindset with a passion for providing helpful solutions.

Pre-Employment Requirements

Candidates selected for employment must successfully complete:

• Background screening
• Federal drug screening (THC is disqualifying)
• Verification of employment history covering the previous 7 years
• Verification of High School Diploma or GED

Position Information

• Projected Start Date: August 2026 (final date contingent upon onboarding clearance)
• Location: Mesa, AZ 85210
• Work Arrangement: Currently remote; employees may be required to work onsite in the future based on business needs
• Employment Type: Contract-to-Hire
• Expected Conversion Timeline: Approximately 9 months, dependent upon business requirements
• Base Pay: $21.00 per hour
• Bilingual Compensation: $22.00 per hour after 2 months of employment and successful completion of a bilingual proficiency assessment
• Schedule: Monday through Friday, 6:00 AM to 2:30 PM Arizona Time
• Daylight Saving Schedule: Hours adjust to 7:00 AM to 3:30 PM during Daylight Saving Time

If you're looking for a company that values employee development, teamwork, and outstanding customer experiences, we'd love to connect with you and discuss this opportunity.

Pay Details: $21.00 per hour

Search managed by: Erin Fuqua

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.