Customer Service Representative

Customer Service RepresentativePosition Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is responsible for managing a high volume of customer and vendor communications, processing orders accurately and efficiently, and ensuring exceptional service throughout the order fulfillment process. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.

Key Responsibilities

• Respond to a high volume of customer and vendor emails in a timely and professional manner.
• Process customer orders accurately and efficiently on a daily basis.
• Answer incoming phone calls, provide assistance, and route calls to the appropriate departments when necessary.
• Review inventory availability to support order fulfillment and communicate product availability to customers.
• Prepare, provide, and distribute pricing information and quotations to customers and vendors.
• Track and communicate order status updates to customers, vendors, and internal stakeholders.
• Investigate and resolve order discrepancies, shipping issues, backorders, and other customer service concerns.
• Handle vendor complaints professionally and work collaboratively to achieve satisfactory resolutions.
• Maintain accurate customer records, order information, and documentation within company systems.
• Coordinate with sales, purchasing, warehouse, and logistics teams to ensure smooth order processing and fulfillment.
• Perform data entry and administrative tasks with a high level of accuracy.
• Support additional customer service and office administration functions as needed.

QualificationsRequired:

• High School Diploma or equivalent required.
• Minimum of 2 years of customer service experience in an office environment.
• Experience with order processing, order entry, and data entry.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proven problem-solving and conflict-resolution skills.
• Ability to work independently as well as part of a team.

Preferred:

• Experience working with ERP systems, inventory management software, or order management systems.
• Experience supporting customers, vendors, or distribution/manufacturing environments.
• Associate degree or additional business-related coursework.

Skills & Competencies

• Customer Service Excellence
• Order Processing & Data Entry
• Inventory Coordination
• Problem Solving & Critical Thinking
• Professional Communication
• Multi-tasking & Prioritization
• Vendor Relations
• Microsoft Office Suite Proficiency
• Attention to Detail
• Team Collaboration

Job Type & Location

This is a Contract to Hire position based out of Ontario, CA.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ontario,CA.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.