Product Support Technician
•Today
| Verified Pay check_circle | Provided by the employer$18.00-$20.00 per hour |
|---|---|
| Hours | Full-time |
| Location | Columbus, Ohio |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$17.13
$19.00
$22.71
$33.35
About this job
Job Description
Job Description
Product Support Technician
Outdoor Power Equipment
$18.00-$20.00 per hour
Monday-Friday, 8:30am-5:00pm + Overtime
Galloway, Ohio (onsite)
Temp to Hire
Why You’ll Love This Job:
- After being hired on, the following benefits are offered:
- Strong benefits
- Multiple medical plans including HSA availability with company contributions
- Company-paid disability and life insurance coverage
- Generous 401k matching
- Competitive pay
- Casual atmosphere/dog-friendly environment
What You’ll Do:
- Diagnose product concerns via phone and email, guiding customers through safe mechanical and electrical troubleshooting with clarity and confidence
- Determine warranty eligibility and recommend appropriate resolution paths — replacement parts, service options, or escalation as needed
- Document accurate technical case histories in NetSuite, maintaining thorough records for every customer interaction
- Share recurring product trends and concerns with Quality, Engineering, and Product teams to drive continuous improvement
- Handle approximately 70 calls and cases daily, delivering solutions in a clear, courteous, and timely manner
- Continuously grow your product knowledge — becoming a true expert in outdoor equipment and small engines so you can confidently diagnose and solve problems
What We’re Looking For:
- Naturally curious and enjoys figuring out how things work – you get genuine satisfaction from diagnosing a problem and finding the right answer, whether it's equipment, engines, or everyday mechanical challenges
- Excellent verbal and written communication skills – you listen carefully, explain clearly, and make customers feel heard and taken care of
- Able and willing to work required overtime during busy seasons
- Calm, patient, and empathetic under pressure – you de-escalate tense situations with professionalism and see every interaction through to a resolution
- Strong troubleshooting and problem-solving skills with sharp attention to detail
- Enjoys DIY, hands-on work, or tackling projects around the house – a mechanical mindset goes a long way in this role
- High sense of accountability, teamwork, and follow-through
- Proficient with computer systems and software; NetSuite or CRM experience is a plus
- Comfortable working at a high pace in a fast-moving, high-energy environment
- At least 1 year of customer service, call center, or small engine / outdoor power equipment experience preferred; a genuine interest in learning small engine repair is accepted in place of experience
- High School Diploma or equivalent required
Apply Today!
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About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1292058281 Posted: 2026-09-27 Job Title: Product Support Technician
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