Office Assistant

Office AssistantPay: $16.00-$20.00 per hour, plus spiff opportunitiesSchedule: Monday-Friday; 8:00 a.m.-5:00 p.m.Are you friendly, dependable, and comfortable taking ownership of your work? Do you enjoy helping customers, staying organized, and keeping an office running smoothly?Jay's Heating, Air & Plumbing is looking for a Customer Service Representative/Office Assistant to support our new Wytheville location. This employee will work independently from the Wytheville office while staying closely connected with our main headquarters and team in Mt. Airy, NC.Because you will often be working alone in the office, we are looking for someone who is self-motivated, trustworthy, and confident handling day-to-day responsibilities without constant supervision.What You'll DoThis position combines customer service, scheduling, and general office support. Responsibilities will include:Answering incoming calls with a friendly and professional approachConverting customer inquiries into scheduled service and sales appointmentsMaking outbound calls to follow up with leads and customersEntering and updating customer information in ServiceTitanCommunicating with dispatchers, technicians, and managers throughout the dayAssisting customers with questions and resolving routine concernsSupporting membership and service-plan opportunitiesCompleting general administrative and office-related tasksKeeping the Wytheville office organized, professional, and running smoothlyMaintaining regular communication with the Mt. Airy headquartersWhat We're Looking ForOur ideal candidate will have:Previous customer service, call center, receptionist, or office experienceA strong, confident phone presenceThe ability to work independently and manage time effectivelyExcellent communication and people skillsStrong organization and attention to detailExperience scheduling appointments and managing multiple prioritiesComfort making both inbound and outbound callsBasic proficiency with Microsoft Office and web-based softwareThe ability to learn ServiceTitan or similar customer-management softwareA dependable, positive, and can-do attitudeThe judgment to recognize when an issue should be escalated to managementBenefitsMedical insurance with 70% of the employee premium coveredDental and vision insurance available for employees and their familiesLife insurance401(k) with up to a 3% company match after one yearSix paid holidaysTwo weeks of paid vacation, with accrual beginning after 90 daysPerformance-based spiff opportunitiesWhy Join Jay's?Jay's Heating, Air & Plumbing has been a family-owned business since 2005. Our main headquarters is located in Mt. Airy, and our new Wytheville office is an exciting part of our continued growth.We offer:An established company with a strong local reputationA supportive team that values communication and collaborationThe opportunity to take ownership of a new office locationA company culture built around kindness, growth, and excellent serviceA commitment to supporting our community, veterans, and charitable causesMore than 3,800 Google reviews and over 600 five-star Facebook reviewsOur Core ValuesAlways Do the Right ThingAlways GrowingCan-Do AttitudeBe Kind-The Golden RuleDeliver WOW Customer ServiceCandidates will be required to pass a background check  upon being given a conditional offer of employment