GS Event Dispatch

American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.

Position Overview:

Answers, directs, responds, and dispatches all phone calls, radio calls, and text messages before, during, and after events.                                                          

Essential Functions: include the following, other duties may be assigned.

• Logs all radio calls in the computer system that pertains to the event such as set up, housekeeping and general maintenance before, during, and after events
• Makes quick decisions based on information given
• Answers multiple phone lines, both internally and externally
• Answers all phone calls and provides correct information or directs phone calls to the appropriate department
• Dispatches all radio calls with correct information to appropriate departments
• Follows up to ensure dispatched calls are completed
• Broadcasts radio transmissions as necessary
• Responds to and dispatches all text messages from patrons during events using an internet based-platform.     
• Emails nightly incident report & text message logs to designated arena personnel
• Works with Guest Services Managers on special projects
• Stays current with event related developments and building knowledge
• Follows policies and procedures as set forth by the Guest Services Department
• Demonstrates on time attendance and works scheduled events
• Provides excellent customer service to internal clients and all departments
• Shares knowledge of prescribed protocols for all emergency situations
• Communicates emergency situations quickly, calmly, and accurately to Command Center

Education & Qualifications:

• High School Diploma or General Education Degree (GED)
• A minimum of three months related experience or training
• Ability to use a computer for scheduling purposes, dispatch reports, text messaging service, and incident reports
• Must be at least 18 years old

Physical Demands & Work Environment:

• Requires extensive mobility to walk, sit, and stand for up to 6 hours without a set break
• Requires extensive mobility to walk up and down aisles and stairs for up to 6 hours per event, and to move quickly between floors
• Requires the ability to use hands and fingers to type quickly and accurately
• Requires the ability to sit, stand, walk, talk, and hear
• Requires the ability to lift and/or move up to 10-20 pounds
• There are no set breaks; breaks are discretionary 
• Noise level in work areas is usually moderate, however, during events; the noise level may be loud
• Employees must be able to work on evenings, weekends and holidays as required
• Requires ability to perform all essential functions indoors/outdoors exposed to the elements (heat, cold, humidity, rain, snow, and wind).”

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.