Insurance Customer Service Representative

Welcome to Bill Flinn Agency INC, where community and excellent service are at the heart of everything we do! Located right here in Bethel Park, Pennsylvania, we’re a dedicated team focused on providing our neighbors with the insurance coverage they need to feel secure and confident. We believe in building genuine relationships, not just processing policies. As our Insurance Customer Service Representative, you'll be a key player in making sure our clients feel heard, valued, and well-supported. Imagine being the friendly voice on the other end of the line, guiding people through their policy questions, helping them make important updates, and ensuring their experience with us is nothing short of fantastic. If you have a passion for helping others, a knack for clear communication, and enjoy being part of a supportive, local team, we’d be absolutely delighted to have you join us!

Respond to customer inquiries via phone, email, and in person with a friendly and helpful demeanor.

Assist policyholders with policy changes, billing questions, and general account maintenance.

Process endorsements, renewals, and new business applications accurately.

Provide information about insurance policies and coverage options clearly and concisely.

Document all customer interactions and transactions in the agency's CRM system.

Collaborate with agents to ensure customer needs are met and issues are resolved promptly.

Help maintain customer records and ensure data accuracy.

Property and Casualty License Preferred Wllling to Train (Licensing Assistance Available)

Proven customer service experience, preferably in the insurance industry.

Excellent communication and active listening skills.

Proficiency in using computer systems and customer relationship management (CRM) software.

Strong organizational skills and attention to detail.

Ability to handle inquiries and resolve issues efficiently and empathetically.

High school diploma or equivalent; further education or certifications are a plus.