IT SUPPORT SPECIALIST

Description:

Onsite General IT Support (Entry Level)

The primary focus of our Onsite General IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common General IT Support job duties include:

• Generating sign ins for new hires during the onboarding process
• Adding/removing and maintaining GoTo VOIP system
• Troubleshooting Network Printers
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings, and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Requirements:

 

Skills and Qualifications:

• High-level knowledge of commonly used software, hardware, and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers

Experience and Requirements:

• 1 + Years of IT support experience (Required)
• CompTIA certification is a plus
• Automotive Industry is a plus
• Ability to pass a criminal background check and drug test