Customer Service Advocate

Are you friendly, confident on the phone, and naturally good at understanding what people need?

You may be exactly who we’re looking for—even if you have never worked in a repair shop before.

At DMR Diesel Repair, we’re looking for a Service Advisor who can make customers feel comfortable, listen carefully, and quickly understand what each customer is trying to accomplish.

Experience in the automotive industry is not required. We can teach you our services, software, and processes. What we need is someone who is personable, communicates well, learns quickly, and genuinely enjoys helping people.

We’re building a championship-level shop—not around one superstar, but around a team of people who communicate, prepare, play their part, and work toward the same goal.

As our Service Advisor, you’ll be a major part of that team.

A championship team needs someone who can keep everyone on the same page.

As a Service Advisor, you’ll be the connection between our customers and technicians. You’ll help customers understand what their vehicle needs while making sure our technicians have the information and direction they need to keep work moving.

Your responsibilities will include:

You will not be expected to know everything on your first day. We will teach you how our shop operates, how to use our systems, and how to communicate the technical side of the repair process.

What we cannot teach is the right attitude, the ability to connect with people, and the desire to become a valuable part of the team.

Our goal is to create a workplace where clear expectations, reliable support, professional development, and teamwork bring out the best in every person.

We’re more interested in who you are than where you have worked.

This could be a great opportunity for someone with experience in customer service, hospitality, sales, retail, office administration, or any role that involves working directly with people—but no specific background is required.

You could be a great fit if you:

Technical knowledge is helpful, but it is not required. If you bring the right personality, communication skills, and willingness to learn, we can teach you the rest.

DMR Diesel Repair is a diesel-majority repair shop specializing in light- and medium-duty trucks, including Dodge/Ram Cummins, Chevrolet/GMC Duramax, Ford Power Stroke, and other diesel-powered vehicles.

We take pride in accurate diagnostics, dependable repairs, clear communication, and providing customers with a professional experience from the first phone call until their vehicle is returned to them.

We’re continuing to grow, and we’re looking for someone who wants to grow with us.

If you’re good with people, confident on the phone, and able to quickly understand what customers need, we’d like to meet you.

You do not need automotive experience to apply. Bring us your personality, communication skills, work ethic, and willingness to learn. We’ll give you the training, resources, and support to build what comes next.

Apply today and tell us why you would be a great fit for the DMR Diesel Repair team