Customer Service Representative

Tri-Starr Talent is seeking a reliable and customer-focused Customer Service Representative to support customers in a fast-paced call center environment. The ideal candidate will handle inbound and/or outbound calls, resolve customer inquiries, and provide accurate information while delivering a positive customer experience.

Schedule: Monday-Friday varying hours and rotating Saturday

Pay: $17+ hour DOE

Key Responsibilities

• Handle a high volume of inbound and/or outbound customer calls professionally and efficiently
• Resolve customer inquiries related to accounts, billing, services, or products
• Document customer interactions accurately in CRM and call management systems
• Follow established scripts, procedures, and compliance guidelines
• Escalate complex issues to appropriate teams when necessary
• Meet or exceed performance metrics, including call handling time, quality, and customer satisfaction
• Maintain professionalism, empathy, and clear communication during all customer interactions

Qualifications

• High school diploma or equivalent required
• 1+ year of customer service experience required (call center experience preferred)
• Strong verbal communication and active listening skills
• Basic computer proficiency and ability to navigate multiple systems
• Ability to multitask and work effectively in a fast-paced environment
• Dependable attendance and strong time-management skills

Tri-Starr Talent is a leading employment and professional placement firm focused on helping job seekers cut through the noise of the traditional application process. Through established relationships with hiring managers and a deeper understanding of each opportunity, we help connect you directly with employers and roles that align with your experience, goals, and long-term career interests. We understand that every job search is unique, and our team is here to help you find the right fit—not just the next job.

Tri-Starr Talent is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.