Office Equipment Services Lead - Printers

Major document management company seeks an Onsite Maintenance Services Lead - Printers to support maintenance of copier/duplicator/scanner office equipment and lead onsite toner (supply) management program.

The incoming will also be required to assist in the Print Center completing print jobs and finishing work (such as hole-punching, stapling).
Travel to other locations will be required.

ESSENTIAL FUNCTIONS:

• Manage toner management and supply program
• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (Xerox and 3rd party)
• Utilize Xerox web-based applications as required to include Service Call Handling
• Accurate call reporting on Equipment in Xerox designated systems
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
• Monitor/apply current software updates/patches
• On site contact for remote solve resolutions requiring technical expertise
• Perform remote device monitoring and remote solve (Xerox Device Management)
  

SKILLS:

• Lift and move up to 50 pounds
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• 1-2 years relevant experience resolving customer and equipment printing issues
  

EDUCATION: Minimum High School diploma or equivalent

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