Community Services Manager

Community Services Manager

New Hope Services | Clark & Scott Counties, Indiana
Full-Time | Exempt

Lead. Inspire. Make a Difference.
Join Our Mission

If you're a compassionate leader who is passionate about empowering individuals with disabilities and developing high-performing teams, we encourage you to apply and become part of the New Hope Services family.

Together, we're creating opportunities, promoting independence, and building stronger communities.

What You'll Do

Leadership & Team Development

• Lead, coach, and support Direct Support Professionals throughout Clark and Scott Counties.
• Assist with hiring, onboarding, training, performance management, and staff development.
• Foster a culture of accountability, teamwork, and person-centered support.
• Ensure employees maintain required certifications and complete all mandatory training.

Program & Service Excellence

• Oversee service delivery and ensure support plans are implemented effectively.
• Collaborate with clients, families, guardians, and interdisciplinary teams to develop and maintain individualized goals.
• Provide guidance and oversight to ensure services are delivered with dignity, respect, and quality.
• Help individuals build community connections and access meaningful opportunities.

Compliance & Operations

• Maintain documentation and records in accordance with Medicaid, CARF, FSSA, DRS, and agency requirements.
• Monitor program performance, billing, productivity, and reporting.
• Ensure compliance with agency policies, best practices, and regulatory standards.
• Coordinate client meetings, reviews, and service planning activities.

Working Leadership

• Serve as a hands-on leader by providing direct support and billable services when needed.
• Respond to client and staffing emergencies as necessary.
• Represent New Hope Services in the community through outreach and engagement activities.

What We're Looking For

Required Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, or a related field.
• Experience working with individuals with disabilities.
• Strong leadership, organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office and electronic documentation systems.
• Valid driver's license, acceptable driving record, and reliable transportation.

Preferred Qualifications

• Supervisory or management experience.
• Knowledge of Medicaid Waiver services, CARF standards, and person-centered practices.
• Experience leading teams in community-based human services programs.

Why Join New Hope Services?

• Make a meaningful difference in the lives of others every day.
• Lead a dedicated team committed to person-centered supports.
• Build strong relationships with individuals, families, and community partners.
• Grow your leadership skills in a mission-focused organization.
• Be part of a team that values compassion, integrity, accountability, and service.

New Hope Services is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and the individuals we serve.

BENEFITS:

• Medical
• Dental
• Vision
• STD
• LTD - company paid
• Life Insurance - company paid
• Employee Assistance Program - company paid
• Accident & Critical Illness
• 401k - annual company match (% varies)
• Paid Vacation, Paid Sick Time, Paid Personal Days, Paid Holidays