Learning and Development Specialist

The Learning & Development Specialist is responsible for supporting and enhancing learning and development programs across Reddy Ice. This position serves as a key resource for learning administration, instructional design, learning technology support, training facilitation, onboarding coordination, and training event management. The role partners closely with the Learning & Development Manager, HR Business Partners, subject matter experts, and business leaders to deliver engaging and effective learning solutions that support employee growth and business objectives. Demonstrates our "True North" attributes: voice of the customer, respect for the individual, no-nonsense communication and utilization of facts, servant leadership, and a continuous improvement mindset in every facet of daily interaction. Actively supports continuous improvement initiatives and partners with stakeholders to identify opportunities to enhance the learner experience and learning effectiveness.

• This position is based at the Reddy Ice Corporate Office in Dallas, Texas, with the opportunity to work remotely one day per week.

DUTIES & RESPONSIBILITIES

Learning Management System Administration

• Serve as the primary administrator for Learning Management Systems, including Workday Learning and Percipio (Skillsoft).
• Manage user accounts, course assignments, learning paths, certifications, curricula, and reporting.
• Monitor training completion, compliance records, and learning activity.
• Maintain onboarding learning paths and training assignments.
• Maintain accurate learning records and ensure data integrity.
• Create reports, dashboards, and analytics to support business and compliance needs.

Customer Support

• Provide exceptional customer service while responding to employee and manager inquiries.
• Troubleshoot learning system access, enrollments, transcripts, assignments, and completion issues.
• Identify recurring issues and recommend process improvements.

Training Development & Instructional Design

• Create, edit, and maintain instructor-led, virtual or in-person, blended, and eLearning content.
• Update and develop eLearning courses using Articulate Storyline 360 and Rise360.
• Develop facilitator guides, participant materials, job aids, quick reference guides, and assessments.
• Partner with subject matter experts to convert business processes, policies, and procedures into effective learning experiences.
• Apply adult learning theory and instructional design best practices to maximize learner engagement and knowledge retention.
• Ensure learning materials are accurate, visually appealing, and aligned with organizational standards.

Training Facilitation

• Facilitate engaging virtual and in-person instructor-led training sessions using Microsoft Teams.
• Deliver training on onboarding, performance management, leadership development, professional skills, compliance topics, and other organizational initiatives.
• Encourage learner participation through interactive activities, discussions, and knowledge checks.

Learning Program Administration & Event Management

• Coordinate logistics for training programs, workshops, leadership development programs, and special learning events.
• Schedule training sessions, reserve meeting space, manage attendee registrations, distribute communications, and prepare training materials.
• Coordinate virtual and in-person learning events, including technology setup, facilitator support, and follow-up activities.
• Assist with vendor coordination, invoices, training rosters, attendance tracking, and program documentation.
• Stay current on learning technologies, instructional design trends, and adult learning principles.
• Make and assume other duties and responsibilities required or assigned by management.
• Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
• Maintain high safety standards. Safety is personal for us all.

CONTACTS

Internal: Regular interaction with employees, managers, HR Business Partners, subject matter experts, executives, and field leadership.

External: Learning vendors, consultants, training providers, and technology partners.

EDUCATION & EXPERIENCE

• Bachelor's degree in Human Resources, Organizational Development, Education, Business, Communications, or a related field, or equivalent experience.
• Minimum three years of experience in Learning & Development, Training, Human Resources, Instructional Design, or a related field.
• Experience administering a Learning Management System.
• Experience facilitating virtual instructor-led training programs.
• Experience developing or editing eLearning content.
• Experience supporting employee onboarding and learning programs preferred.
• Experience within a corporate Learning & Development or Human Resources function preferred.
• Experience supporting manufacturing, operations, distribution, or field-based environments preferred.

SUPERVISORY RESPONSIBILITY

SKILLS & ABILITIES

• Experience with Learning Management Systems; Workday Learning experience preferred.
• Experience with Percipio (Skillsoft) preferred.
• Experience with Articulate Storyline 360 and Rise 360.
• Strong understanding of adult learning theory and instructional design principles.
• Excellent written, verbal, and presentation skills.
• Strong customer service and relationship-building skills.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficiency with learning data reporting, analytics, and records management.

SUPERVISORY RESPONSIBILITY

• This is an individual contributor role with no direct reports.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Typical office environment, generally sedentary position using computers, calculators, phones, and other office equipment. This position works in a fast-paced, rapidly changing work environment.
• The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential.
• May require flexibility to support training events, onboarding activities, and business needs outside normal working hours on occasion.
• Position is based in the Reddy Ice Corporate Office in Dallas, Texas.
• May be required to travel occasionally to facilitate training programs and support learning initiatives (less than 10% travel).