PCC

Benefits:

• 401(k)
• Paid time off

 Patient Care Coordinator (PCC)
 
Fort Worth Office Location: Fort Worth, TX 
Schedule: Monday–Friday, 9:00 AM–5:00 PM 
Pay: $15.00 per hour Employment: Full-Time 
Benefits: Paid Time Off, Health Insurance & Matching 401(k) 

About the Role Vigeo Wellness is seeking a dependable, organized, and patient-focused Patient Care Coordinator (PCC) to join our Fort Worth team. The Patient Care Coordinator is often the first point of contact for our patients and plays an important role in creating a welcoming, organized, and professional experience from the first phone call through each office visit. This position is ideal for someone who enjoys working with people, stays organized in a fast-paced environment, communicates well, and is interested in developing a career in healthcare administration. 

Responsibilities
 ● Greet patients and provide a welcoming, professional front-office experience. 
● Check patients in and out for appointments. 
● Answer incoming phone calls and respond to routine patient questions.
 ● Schedule, reschedule, and confirm patient appointments.
 ● Maintain accurate patient demographic and insurance information.
 ● Collect copays and other patient payments when appropriate. 
● Assist with routine insurance eligibility and benefits verification. 
● Communicate patient financial responsibility information according to established workflows. 
● Monitor front-office tasks, messages, and patient requests and ensure appropriate follow-up. 
● Assist patients with paperwork, forms, and administrative questions. 
● Coordinate with providers, Medical Assistants, Intake, Revenue Cycle, and other team members to resolve patient needs.
 ● Maintain accurate documentation of patient communications in the appropriate systems. 
● Assist with appointment reminders and follow-up for missed or canceled appointments. 
● Maintain an organized and professional reception and waiting area. 
● Follow established patient privacy, confidentiality, and HIPAA requirements. 
● Follow Vigeo Wellness policies, procedures, and front-office workflows.
 ● Assist with other patient-access and office responsibilities as needed. 

What We’re Looking For Our ideal candidate is: 
● Dependable and punctual. ● Friendly, professional, and comfortable interacting with patients.
 ● Highly organized with strong attention to detail.
 ● Able to manage multiple priorities without losing track of follow-up
. ● Comfortable answering phones and communicating professionally by phone, text, and in person. 
● Able to learn new technology and healthcare administrative systems. 
● Comfortable working collaboratively as part of a team. 
● Able to handle sensitive patient information with discretion.
 ● Willing to learn and receptive to feedback.
 ● Interested in growing professionally as Vigeo Wellness expands.

 Previous medical office, behavioral health, insurance verification, scheduling, or customer-service experience is helpful but not required for the right candidate. 

Compensation & Benefits 
● $15.00 per hour 
● Monday–Friday, 9:00 AM–5:00 PM 
● Paid Time Off 
● Health Insurance Benefits 
● Matching 401(k) 
● No routine weekend schedule 
● Training and professional development 
● Opportunity for advancement as Vigeo Wellness grows Growth Opportunity Vigeo Wellness is a growing organization, and we want employees who are interested in growing with us.

 A successful Patient Care Coordinator may have opportunities to develop into positions such as: Senior PCC → Lead PCC → Intake Specialist Advancement is based on performance, reliability, development of new skills, and organizational needs. What Success Looks Like A successful PCC helps ensure that: 
● Patients receive prompt, professional communication. 
● Phones and patient messages are answered and followed up on consistently. 
● Appointments are scheduled accurately. 
● Patient demographic and insurance information is current. 
● Eligibility and routine benefit information is verified according to established procedures. 
● Patient payments are collected appropriately.
● Front-office workflows remain organized and current. 
● Patients feel welcomed, respected, and well cared for throughout their experience. 

About Vigeo Wellness Vigeo Wellness provides innovative behavioral health services with an emphasis on creating an exceptional experience for both patients and providers. As we continue to expand our services and locations, we are building a team of people who value dependability, organization, accountability, teamwork, and continuous improvement. We are looking for someone who wants more than simply a front-desk job—we want someone interested in becoming an important part of a growing behavioral healthcare organization.